https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-for-over-a-week/m-p/1586939#M130784 Router is flashing orange every time I reset the router it starts green<BR />then flashes green the flashes orange Wed, 03 Dec 2025 00:01:52 GMT Jamie65uk1 2025-12-03T00:01:52Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-for-over-a-week/m-p/1586927#M130782 Tue, 02 Dec 2025 23:34:42 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-for-over-a-week/m-p/1586927#M130782 Jamie65uk1 2025-12-02T23:34:42Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-for-over-a-week/m-p/1586930#M130783 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4906655">@Jamie65uk1</a>&nbsp;:&nbsp;What lights show on the router?</P><P><SPAN>BB issues are rarely widespread but specific to your own line.</SPAN></P><P><SPAN>If it is a neighbourhood issue, you could consult&nbsp;</SPAN><A class="" href="https://ee.co.uk/help/service-status" target="_blank" rel="noopener noreferrer">Check service in your area</A><SPAN>&nbsp;&nbsp;to see if any faults are being attended to in your local area.</SPAN></P><P><SPAN>Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line &amp; see what needs doing.</SPAN></P><P><SPAN>What is the name of the EE BB plan are you on including its speed? Which EE router &amp; WiFi extenders, if any, do you have (read label or post a pix)?</SPAN></P> Tue, 02 Dec 2025 23:47:56 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-for-over-a-week/m-p/1586930#M130783 XRaySpeX 2025-12-02T23:47:56Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-for-over-a-week/m-p/1586939#M130784 Router is flashing orange every time I reset the router it starts green<BR />then flashes green the flashes orange Wed, 03 Dec 2025 00:01:52 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-for-over-a-week/m-p/1586939#M130784 Jamie65uk1 2025-12-03T00:01:52Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-for-over-a-week/m-p/1586942#M130785 <P><SPAN>Could be a faulty PSU - see&nbsp;</SPAN><A class="" href="https://community.ee.co.uk/t5/Broadband-Landline/EE-Sending-out-Replacement-Power-Supplies-for-its-Smart-Hub-Plus/m-p/1555983?search-action-id=217107920891&amp;search-result-uid=1555983" target="_blank" rel="noopener">EE Sending out Replacement<SPAN>&nbsp;</SPAN><SPAN class="">Power</SPAN><SPAN>&nbsp;</SPAN>Supplies for its Smart Hub Plus's.</A><SPAN>&nbsp;Apply to CS for a replacement.</SPAN></P> Wed, 03 Dec 2025 00:11:28 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-for-over-a-week/m-p/1586942#M130785 XRaySpeX 2025-12-03T00:11:28Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-for-over-a-week/m-p/1586944#M130786 Got a replacement hub done exactly the same Wed, 03 Dec 2025 00:13:52 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-for-over-a-week/m-p/1586944#M130786 Jamie65uk1 2025-12-03T00:13:52Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-for-over-a-week/m-p/1586947#M130788 <P>I wasn't meaning the hub, but just its PSU.</P> Wed, 03 Dec 2025 00:15:02 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-for-over-a-week/m-p/1586947#M130788 XRaySpeX 2025-12-03T00:15:02Z