https://community.ee.co.uk/t5/Broadband-Landline/Open-reach-external-modem-cap/m-p/1586584#M130726 <P>You need to report it to your supplier EE. You have no contract nor contact with OR.&nbsp;Try calling EE CS on the Freephone no.(Opt 1) in my sig.</P> Mon, 01 Dec 2025 17:56:28 GMT XRaySpeX 2025-12-01T17:56:28Z https://community.ee.co.uk/t5/Broadband-Landline/Open-reach-external-modem-cap/m-p/1586582#M130725 <P>This afternoon I noticed some of the silicone or glue around the openreach modem’s external cap/cover has come loose, leaving a gap between the cap and the wall.&nbsp;<BR /><BR /></P><P>does anyone know how go about getting this sorted? It seems I have to go through EE rather than Openreach, but does anyone know which number to call / lines to go through to talk to the right department?&nbsp;</P> Mon, 01 Dec 2025 17:52:14 GMT https://community.ee.co.uk/t5/Broadband-Landline/Open-reach-external-modem-cap/m-p/1586582#M130725 RueM0rgue 2025-12-01T17:52:14Z https://community.ee.co.uk/t5/Broadband-Landline/Open-reach-external-modem-cap/m-p/1586584#M130726 <P>You need to report it to your supplier EE. You have no contract nor contact with OR.&nbsp;Try calling EE CS on the Freephone no.(Opt 1) in my sig.</P> Mon, 01 Dec 2025 17:56:28 GMT https://community.ee.co.uk/t5/Broadband-Landline/Open-reach-external-modem-cap/m-p/1586584#M130726 XRaySpeX 2025-12-01T17:56:28Z