topic Re: Cannot connect to broadband in Broadband & Landline

Cannot connect to broadband

Jam761 — Sun, 30 Nov 2025 22:27:49 GMT

Unable to connect to Broadband ,tried all the directions on site but hub keeps flashing amber and does not change to green . Please help as frustrated.

Re: Cannot connect to broadband

XRaySpeX — Sun, 30 Nov 2025 23:13:03 GMT

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Cannot connect to broadband

Jam761 — Mon, 01 Dec 2025 06:53:07 GMT

Done all but cannot contact EE till 8,so will wait till then and I’m leaving for a journey later on in the morning .