topic Re: Can’t set up WiFi controls in the app in Broadband & Landline

Can’t set up WiFi controls in the app

CJMH — Sat, 21 Jun 2025 13:25:06 GMT

EE Smarthub 3 and latest iOS.

Start the process to set up WiFi controls but never gets past the first step (see photo).

deleted and reinstalled the app

reset and restarted the hub

nothing works

Re: Can’t set up WiFi controls in the app

JimM11 — Sat, 21 Jun 2025 14:50:14 GMT

@CJMH When did you get the EE installation done!

Re: Can’t set up WiFi controls in the app

CJMH — Sat, 21 Jun 2025 18:38:42 GMT

Sorry should have added that detail. Original installation was over a year ago. This is a replacement hub as the previous one stopped working, now just can get the WiFi controls set up from the app

Re: Can’t set up WiFi controls in the app

JimM11 — Sat, 21 Jun 2025 19:15:57 GMT

@CJMH Note the serial number on your replacement EE Router, give EE a call tomorrow and have them check that it matches what they have and is activated!

Re: Can’t set up WiFi controls in the app

CJMH — Mon, 23 Jun 2025 09:41:07 GMT

No help on the phone. Engineer booked for 25/6

Re: Can’t set up WiFi controls in the app

JimM11 — Mon, 23 Jun 2025 10:50:09 GMT

@CJMH Just because the app is not working, strange!

Re: Can’t set up WiFi controls in the app

koalakoala — Sat, 29 Nov 2025 18:09:02 GMT

I can’t get my discs set up with the app either

I didn’t have wifi for days

Now got it back on but can’t connect the discs

Tried everything so many times

Got to be the worst app ever

Re: Can’t set up WiFi controls in the app

JimM11 — Sat, 29 Nov 2025 18:18:27 GMT

@koalakoala Not sure from the post if they have ever worked so just giving you the two EE help links!

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi
https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi

Re: Can’t set up WiFi controls in the app

koalakoala — Sat, 29 Nov 2025 18:30:35 GMT

Yes Jim they worked for a year til our wifi gave up

Hub back on but no matter what we try we can’t get them connected

Tried calling, all they can offer is an engineer’s visit !,

Wish I’d never left BT

Re: Can’t set up WiFi controls in the app

JimM11 — Sat, 29 Nov 2025 18:34:31 GMT

@koalakoala You have done well i only lasted 11 months before going elsewhere!

What was the cause of the first down that you now have all the issues with? They did not per chance just do a EE Router swapout with you?