topic Re: Slow broadband, Strange error in Broadband & Landline

Slow broadband, Strange error

Verk — Fri, 28 Nov 2025 11:15:24 GMT

I am on the Made for Gamers Bundle which should be at 1.6gb, It has been working fine mostly until today when it seemed very slow

I checked the broadband stats in the router and it is showing the WAN link is 100mbs not the usual 1600.

Any suggestions on this or is it a call to customer support

Mustrum — Fri, 28 Nov 2025 12:28:59 GMT

@Verk have you done the classic reboot of the router and/or ONT?

Or tried a new WAN cable Cat5E or better? Might even just need s re-seat.

Verk — Fri, 28 Nov 2025 12:44:01 GMT

The cable is Cat7 but a reseat seems to have fixed it

Seems it may have come a little loose at the ONT where somehow it was making enough contact to still transmit a bit but not a full speed

Odd one but its working now

Mustrum — Fri, 28 Nov 2025 12:48:20 GMT

Glad to hear it is fixed. It does not take much if one or two of the pins are not making good contact.

JimM11 — Fri, 28 Nov 2025 12:59:35 GMT

@Mustrum You still got it!!!!