topic Re: Samsung A13 no longer connects to internet. in Broadband & Landline

Samsung A13 no longer connects to internet.

rangovee — Thu, 27 Nov 2025 09:18:05 GMT

My phone has just decided it doesn't want to connect to the Internet. It uses the same BT HomeHub wi-fi as my laptop, which is working normally. The phone will simply not connect anymore! Any suggestions?

Re: Samsung A13 no longer connects to internet.

Ritu_D — Thu, 27 Nov 2025 12:03:58 GMT

Hi @rangovee

Thanks for reaching out here on the community.

I am sorry you are experiencing issues connecting to your Wi-Fi, have you tried connecting to any other Wi-Fi?

Could you try forgetting the Network, to do this go to settings > Wi-Fi > tap on more info/ settings toggle > tap forget this network > confirm.

Once you have done this try connecting again with the password.

Thanks

Ritu

Re: Samsung A13 no longer connects to internet.

bristolian — Thu, 27 Nov 2025 12:42:51 GMT

Are you saying that your phone is connected to your home broadband/WiFi, but is not getting an onward connection to the internet?

Re: Samsung A13 no longer connects to internet.

rangovee — Tue, 23 Dec 2025 01:03:00 GMT

Thank you.

Re: Samsung A13 no longer connects to internet.

rangovee — Tue, 23 Dec 2025 01:03:52 GMT

Thanks. The problem has been solved now.

Re: Samsung A13 no longer connects to internet.

Chris_S — Tue, 23 Dec 2025 08:18:40 GMT

Thanks for getting back to us and updating us that my colleague's advice was the solution @rangovee.

I really appreciate you taking the time to provide the update.

Chris S