topic Re: How do I get access to WIFI when offered? in Broadband & Landline

How do I get access to WIFI when offered?

darrenasmith — Tue, 25 Nov 2025 11:55:31 GMT

I often see this: https://d.pr/i/vQ9EbR As a customer of ee, can I use it?

XRaySpeX — Tue, 25 Nov 2025 11:57:54 GMT

@darrenasmith : Yes, if you are a New EE BB user but you can't access EE WiFi from abroad while roaming.

darrenasmith — Tue, 25 Nov 2025 11:59:19 GMT

Thanks.

I am in the UK and this is a UK cafe with ee WIFI and I have been with ee as a business customer for years.

How do I know what my login details are?

XRaySpeX — Tue, 25 Nov 2025 12:04:06 GMT

@darrenasmith : Then you are not roaming!

darrenasmith — Tue, 25 Nov 2025 12:10:23 GMT

Thank you.

Did I say somewhere that I was roaming?

Ok, so I just use the details I use to log into my ee business account online, and that will work for the WIFI ee access?

XRaySpeX — Tue, 25 Nov 2025 12:15:45 GMT

Yes, as long you have New EE BB. What is the name of the EE BB plan are you on including its speed?

You originally posted in the Roaming forum.

darrenasmith — Tue, 25 Nov 2025 12:18:36 GMT

Oh, I see.

XRaySpeX — Tue, 25 Nov 2025 12:20:36 GMT

That looks like a mobile plan to me, not BB at all.

darrenasmith — Tue, 25 Nov 2025 12:41:47 GMT

It is a mobile plan.

When I am in a cafe using my mac and my mobile, I wanted to connect my mac to the ee WIFI, possible?

XRaySpeX — Tue, 25 Nov 2025 12:44:14 GMT

Not with just an EE mobile plan. You need to have a New EE Broadband plan. Otherwise you have to pay for it as the public do.

darrenasmith — Tue, 25 Nov 2025 12:49:35 GMT

That explains it. Ok, makes sense. Thank you.

XRaySpeX — Tue, 25 Nov 2025 12:53:35 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.