https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Issues/m-p/1585153#M130462 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2621672">@Grumph</a>&nbsp;: What lights show on the router?</P><P><SPAN>BB issues are rarely widespread but specific to your own line.</SPAN></P><P><SPAN>If it is a neighbourhood issue, you could consult&nbsp;</SPAN><A class="" href="https://ee.co.uk/help/service-status" target="_blank" rel="noopener noreferrer">Check service in your area</A><SPAN>&nbsp;&nbsp;to see if any faults are being attended to in your local area.</SPAN></P><P><SPAN>Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line &amp; see what needs doing.</SPAN></P><P><SPAN>What is the name of the EE BB plan are you on including its speed? Which EE router &amp; WiFi extenders, if any, do you have (read label or post a pix)?</SPAN></P> Tue, 25 Nov 2025 06:32:47 GMT XRaySpeX 2025-11-25T06:32:47Z https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Issues/m-p/1585108#M130461 <HR /><P>Absolutely no broadband in Aberdeen area. The app is being "updated" so can't contact anyone. Having to use data to post this. Really annoyed&nbsp;</P> Tue, 25 Nov 2025 00:53:04 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Issues/m-p/1585108#M130461 Grumph 2025-11-25T00:53:04Z https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Issues/m-p/1585153#M130462 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2621672">@Grumph</a>&nbsp;: What lights show on the router?</P><P><SPAN>BB issues are rarely widespread but specific to your own line.</SPAN></P><P><SPAN>If it is a neighbourhood issue, you could consult&nbsp;</SPAN><A class="" href="https://ee.co.uk/help/service-status" target="_blank" rel="noopener noreferrer">Check service in your area</A><SPAN>&nbsp;&nbsp;to see if any faults are being attended to in your local area.</SPAN></P><P><SPAN>Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line &amp; see what needs doing.</SPAN></P><P><SPAN>What is the name of the EE BB plan are you on including its speed? Which EE router &amp; WiFi extenders, if any, do you have (read label or post a pix)?</SPAN></P> Tue, 25 Nov 2025 06:32:47 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Issues/m-p/1585153#M130462 XRaySpeX 2025-11-25T06:32:47Z