topic Re: line reset in Broadband & Landline

line reset

carol2025 — Mon, 24 Nov 2025 17:00:47 GMT

Hi how can i get my line/dlm reset. i have had a faulty router that has caused my line speed to drop significantly thank you

Re: line reset

carol2025 — Mon, 24 Nov 2025 13:33:07 GMT

Hi how can i get my line/dlm reset thank you

Re: line reset

XRaySpeX — Mon, 24 Nov 2025 13:41:32 GMT

Why do you need to? Only OR will reset the DLM after finding & fixing a fault. What are your current router stats?

Re: line reset

carol2025 — Mon, 24 Nov 2025 13:56:05 GMT

iv had a faulty router and my line speed has gone to crap, try to ask on phone get fobbed off

Re: line reset

Northerner — Mon, 24 Nov 2025 17:02:29 GMT

Hi @carol2025

Disconnect your router door 30 seconds.

Thanks

Re: line reset

carol2025 — Mon, 24 Nov 2025 17:03:49 GMT

no i want a dlm reset that must be done by openreach or ee thank you

Re: line reset

carol2025 — Mon, 24 Nov 2025 17:45:57 GMT

so is it just bots on here, and i would love someone to tell me what a router DOOR is

Re: line reset

XRaySpeX — Mon, 24 Nov 2025 17:54:40 GMT

@carol2025 : DOOR? Where's that been mentioned?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs. Also post the Home > Status page.
For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

P.S. There is no need to keep starting new threads about the same matter. Everyone can see all your posts.

Re: line reset

carol2025 — Mon, 24 Nov 2025 18:07:48 GMT

as i have explained iv had a faulty router that has caused my line speed to drop, if its too much trouble to do a rest dont worry i will change isp in february when my contract is up

Re: line reset

XRaySpeX — Mon, 24 Nov 2025 18:54:15 GMT

We're not your ISP but just a user discussion group & so can't reset the DLM.

Re: line reset

JimM11 — Mon, 24 Nov 2025 18:58:04 GMT

@carol2025 On the fttc copper connection what has your speed fallen from and to now, if the EE Router is fixed now and the cable is going to stay connected to the OR Master socket, and you are also not going to be switching off/on too much, then as @Northerner was requesting but in was more to say switch it off for 30 seconds, let it power down and decay away...

DLM reset is the quick way to get it back up, and the Engineer may have or may not have done that, but the DLM will try to bring it back up on it's own but will require some time to do that.

Re: line reset

carol2025 — Mon, 24 Nov 2025 19:11:47 GMT

thats fine i just wanted to know best way to get it reset as when iv tried to speak to customer service on the phone they dont seem to know what im asking for and cant or wont help me. thank you anyway.

i may try one more time with them on the phone as i need to confirm that they have the faulty box and the replacement never got to me and that i currently do not have any ee property.

Re: line reset

XRaySpeX — Mon, 24 Nov 2025 19:13:28 GMT

Just show us your router stats & I should be able to advice on reset.

Re: line reset

JimM11 — Mon, 24 Nov 2025 21:23:53 GMT

@carol2025 Who is it that does the DLM reset as far as you are aware?

Re: line reset

Leanne_T — Tue, 25 Nov 2025 08:28:33 GMT

Hi there @carol2025

Thanks for coming to the community.

To get the router and speed looked into, I would advise getting back in touch with our broadband tech guides. They are the best people to complete troubleshooting and let you know what is needed to get this resolved.

Please see the Contact Us To Request Technical Support for Broadband and Landline page for ways to get in touch with a guide.

Thanks 🙂

Leanne.