topic Hub returned and still being charge in Broadband & Landline

Hub returned and still being charge

Hackembacker — Sun, 23 Nov 2025 07:54:53 GMT

so I returned my hub and everything with it, but now being charged for none return.

What I cannot believe is that EE is almost impossible to contact about this and not even a email address.

I have the receipt, so is there an easy way to contact them?

Thanks in advance

Re: Hub returned and still being charge

Hackembacker — Sun, 23 Nov 2025 07:58:46 GMT

I've sent mine back and still being charged, luckily I cancelled my direct debit once I stopped my service, because I know they would automatically take out the money, so now they will charge an extra £7 on top.

Did you have problems getting in touch with them, because I am struggling.

Re: Hub returned and still being charge

Linzi_H — Sun, 23 Nov 2025 10:03:20 GMT

Hi @Hackembacker

I'm disappointed to hear that you're having issues getting in touch with our team to discuss your returned equipment. Even if you've cancelled your Direct Debit, this won't stop bills from being produced, so it's really important you speak to our team as soon as possible to discuss the next steps.

All of our contact information can be found here 👉 Contact Us.

Linzi