topic Re: Can't download Apps on TV, Phone + Tablet in Broadband & Landline

Can't download Apps on TV, Phone + Tablet

HelenLuLu — Sat, 22 Nov 2025 13:22:24 GMT

A previous problem has returned. I really don't know why. I can open emails, watch normal TV but any apps like netflix or ITVX will not open. It went on for months and suddenly started working for a few weeks and now stopped again. Any ideas what's wrong?

Re: Can't download Apps on TV, Phone + Tablet

XRaySpeX — Sat, 22 Nov 2025 13:34:06 GMT

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Can't download Apps on TV, Phone + Tablet

HelenLuLu — Sat, 22 Nov 2025 17:25:23 GMT

The BB package is the essential full fibre 150 and speed is 100Mbps.

no extender.

Do you want me model number for the router. I'm on my third router.

Re: Can't download Apps on TV, Phone + Tablet

JimM11 — Sat, 22 Nov 2025 23:20:23 GMT

@HelenLuLu Yes @XRaySpeX asked you for it,, and only the third one you have a few to go yet!

Re: Can't download Apps on TV, Phone + Tablet

HelenLuLu — Sun, 23 Nov 2025 19:16:56 GMT

I was away yesterday so sorry for my late reply. Please don't say that! Three is enough. F5394-CP EE

Re: Can't download Apps on TV, Phone + Tablet

XRaySpeX — Sun, 23 Nov 2025 19:20:42 GMT

You mean the Smart Hub Plus (SH31B)?

Re: Can't download Apps on TV, Phone + Tablet

HelenLuLu — Sun, 23 Nov 2025 19:53:15 GMT

Yes

Re: Can't download Apps on TV, Phone + Tablet

XRaySpeX — Sun, 23 Nov 2025 19:55:33 GMT

So what happens when you try to d/load apps? What's the error msg?

Re: Can't download Apps on TV, Phone + Tablet

HelenLuLu — Sun, 23 Nov 2025 20:05:50 GMT

All different. ITVX just doesn't open. Netflix states an error code. Argos app states network failure, Tesco app says no internet connection

Re: Can't download Apps on TV, Phone + Tablet

Leanne_T — Tue, 25 Nov 2025 10:41:40 GMT

Hi there @HelenLuLu

Thanks for coming to the community.

If you get in touch with our broadband tech guides, they will get this looked into and see what is needed to get this resolved.

Thanks 🙂

Leanne.