topic Re: broadband in Broadband & Landline

broadband

lovelylou87 — Sat, 22 Nov 2025 17:55:47 GMT

is anyone else having issues with broadband?

last 3 days haven’t had any wifi… they say there’s an outage but honestly i can’t see anything from anyone else having issues

Re: broadband

XRaySpeX — Sat, 22 Nov 2025 19:10:28 GMT

What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: broadband

lovelylou87 — Sat, 22 Nov 2025 19:29:36 GMT

Yes have reported to EE rang multiple times for an update still saying it’s on going after 3 days.

flashing a bluey/green colour

Re: broadband

ee_user14 — Sat, 22 Nov 2025 19:36:09 GMT

My broadband is fine, as is my Netgear WiFi.

Re: broadband

lovelylou87 — Sat, 22 Nov 2025 19:38:34 GMT

we’re having issues in my area, also sky is affected, atleast i know it’s not just me and being fobbed off

Re: broadband

ee_user14 — Sat, 22 Nov 2025 20:21:32 GMT

@lovelylou87 wrote:
we’re having issues in my area, also sky is affected, atleast i know it’s not just me

If Sky is also affected, that might be an Openreach issue rather than EE one.

But my broadband is fine.

Re: broadband

lovelylou87 — Sat, 22 Nov 2025 20:25:31 GMT

yeah i think so. buy tried to speak to BT and they pass me onto EE! very frustrating. thankyou

Re: broadband

XRaySpeX — Sat, 22 Nov 2025 20:28:33 GMT

You're not a customer of BT or OR.