topic Re: Reset hub doesnt work in Broadband & Landline

Reset hub doesnt work

ajt888 — Thu, 20 Nov 2025 21:28:23 GMT

I have recently had my Broadband hub reset by EE as they identified problems with the hub. Since then none of my smart plugs (Tapo & Meross) will connect anymore. Yes before anyone says it this is on 2.4 ghz, so I am now thinking its time to cancel my contract with EE as its not fit for purpose. I'd be interested to hear of others with the same problems xxx

Re: Reset hub doesnt work

XRaySpeX — Thu, 20 Nov 2025 21:32:50 GMT

Do any other devices connect OK or is it all devices?

Have you checked they haven't changed the router's WiFi SSIDs so your devices don't recognise them anymore?

Re: Reset hub doesnt work

tnj — Fri, 21 Nov 2025 09:14:17 GMT

Some Smart Home devices do not like Channel 11 on 2.4Ghz.