topic Re: Broadband not working?? in Broadband & Landline

Broadband not working??

nothingnoware — Thu, 20 Nov 2025 00:49:28 GMT

No internet the router keeps flashing red have done the reset many times and still Nothing? Anyone else having issues?? I’m in coventry

Re: Broadband not working??

Factotum — Thu, 20 Nov 2025 01:08:02 GMT

Same here - only just switched from 20+ years with BT - don't recall an outage projected to last all night!
Hope this isn't a trend 😞

Re: Broadband not working??

Z86 — Thu, 20 Nov 2025 01:15:55 GMT

It's been down nearly an hour here in Fleetwood.

They know about it and are fixing it though, check here! Service status in your area

Re: Broadband not working??

XRaySpeX — Thu, 20 Nov 2025 01:19:50 GMT

@AllOfYou: What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Broadband not working??

Z86 — Thu, 20 Nov 2025 01:22:07 GMT

Update: It's just come back up for me! The status check still says that there may be problems in my area though, so it may be touch and go for a little while.

Re: Broadband not working??

Factotum — Thu, 20 Nov 2025 01:52:40 GMT

EE Outage and reported problems map from Ookla, shows a huge spike in EE Broadband outage and suggests that there are major issues across the network tonight.

This is unlikely to be resolved by rebooting domestic routers etc.

We just have to sit it out until someone turns up at 6am to fix by 7am - as per the message on EEs website!

Re: Broadband not working??

XRaySpeX — Thu, 20 Nov 2025 06:40:42 GMT

Seems to be cleared now.

Re: Broadband not working??

Factotum — Thu, 20 Nov 2025 10:23:01 GMT

DownDetector is showing a similar outage spike last night from most of the major ISPs - BT/EE/TalkTalk/Plusnet/Sky/Vodafone, suggesting a backbone or higher order fault, which appears to be continuing as is showing in an increase in above average outage reports this morning.

My EE Broadband is now working (phew!) but the EE website is still showing issues with ALL services at my location.

Keeping fingers crossed today!