topic Hub flashing orange in Broadband & Landline

Hub flashing orange

PabloRed — Thu, 20 Nov 2025 10:22:58 GMT

Hi, my hub is flashing orange. I’ve checked all the cables. Steady green lights on BT connection box, POW,PON and LAN. Have powered hub down but still the same. Any ideas??

has come back on.

Re: Hub flashing orange

JimM11 — Thu, 20 Nov 2025 11:23:13 GMT

@PabloRed You should check if there is an area wide service fault were you are!

Re: Hub flashing orange

PabloRed — Thu, 20 Nov 2025 11:40:52 GMT

Thanks Jim, I did look but it came back up after 30 mins.

Re: Hub flashing orange

Peter_W — Thu, 20 Nov 2025 13:52:25 GMT

Thanks for the update here, @PabloRed.

I'm glad to hear that things came back up quickly!

If you ever face similar issues in the future, I'd recommend sending us a text with HELP to 66033.

This will run you through our fault checker, which gives you some troubleshooting steps, will check both the area and your line, and if needs be help you arrange a call back from one of our Guides or an engineer appointment.

Peter