topic Planned or unplanned Maintenance 😡 in Broadband & Landline

Planned or unplanned Maintenance 😡

EllesBells — Mon, 17 Nov 2025 23:17:08 GMT

Has anyone else's WiFi decided to stop working right when the ee app and website are under maintenance?

or is it just me. I'm in County Durham for reference regarding location in case it's a local thing.

Re: Planned or unplanned Maintenance 😡

XRaySpeX — Mon, 17 Nov 2025 23:19:20 GMT

What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Planned or unplanned Maintenance 😡

EllesBells — Mon, 17 Nov 2025 23:24:13 GMT

I would try the coverage checker, but the website is under maintenance are there any other websites which would show me the same details?

Re: Planned or unplanned Maintenance 😡

XRaySpeX — Mon, 17 Nov 2025 23:25:08 GMT

No!

Re: Planned or unplanned Maintenance 😡

EllesBells — Mon, 17 Nov 2025 23:26:23 GMT

🥺😩