topic Re: Re: I urgently need to contact EE via email. Please help. in Broadband & Landline

Re: I urgently need to contact EE via email. Please help.

archerk — Tue, 18 Nov 2025 08:02:54 GMT

Yes,good evening,

I am continually receiving a text message telling me to that I need to return a Hub unit.

After numerous attempts to phone can you please arrange for the texts to be stopped as the equipment that we had to return as per EE Technician who fitted our equipment.

The equipment returned is a $G Mini Hub-BT ******

It was posted back to you on 23/09/25 with the Bar code************

1/d 1-766632.

Do you support Norton Anti-Virus as I am receiving continual pop-ups saying my Norton Anti-Virus is out of date and I am being attacked by viruses.I have never had Norton Anti-Virus

I have AVG Antivirus & Internet security so do not need a second anti virus.

Many thanks

**** ******

[Mod edit: Title added, full name removed. Please do not post personal details on public forums.]

Re: Re: I urgently need to contact EE via email. Please help.

XRaySpeX — Mon, 17 Nov 2025 21:48:31 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Re: I urgently need to contact EE via email. Please help.

Leanne_T — Tue, 18 Nov 2025 08:05:08 GMT

Morning @archerk

Thanks for coming to the community.

Please give us a call as @XRaySpeX has advised and our broadband guides will take a look into the return and get the account updated.

Let us know how you get on 🙂

Leanne.