topic Unable to renew my mobile contract like it states in the correspondence in Broadband & Landline

Unable to renew my mobile contract like it states in the correspondence

kevin_trainer — Mon, 17 Nov 2025 10:41:08 GMT

I recently received a letter stating I had to renew my mobile contract to continue receiving the benefits. It gave an address to go to (ee.co.uk/bb-renew) but when you go to this address it tells you nothing on renewing. What do I have to do?

Re: Unable to renew my mobile contract like it states in the correspondence

Chris_B — Mon, 17 Nov 2025 11:06:29 GMT

@kevin_trainer go to your online EE account select your broadband and click upgrade.

Re: Unable to renew my mobile contract like it states in the correspondence

Michael_D — Tue, 18 Nov 2025 14:13:19 GMT

Hi @kevin_trainer

Welcome to the community.

You should be able to see the full option and renew online in your EE account as @Chris_B mentioned.

If you have any trouble doing that, you can also speak to our broadband guides over the phone who can look at your renewal options.

Michael