Broadband and phone line not working

jacqui27 — Sun, 16 Nov 2025 16:59:52 GMT

My phone & broadband have not been working for almost 48 hours and I am getting the same message over and over again and cannot contact anyone to speak to. I get a bot message saying it’s being looked into but on EE it says I have no open fault. Not happy and want to speak to someone 😡

Re: Broadband and phone line not working

XRaySpeX — Sun, 16 Nov 2025 17:19:35 GMT

@jacqui27 :

What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

topic Re: Broadband and phone line not working in Broadband & Landline

Broadband and phone line not working

Re: Broadband and phone line not working