topic Re: Upload Latency in Broadband & Landline

Upload Latency

patrikmeri1 — Sat, 15 Nov 2025 20:19:19 GMT

I am new user of EE broadband and I am having massive upload latency since the beginning. Could anyone help please? EE Help Centre told me they don't see any issue... really sad about that answer.

Re: Upload Latency

JimM11 — Sat, 15 Nov 2025 21:23:27 GMT

@patrikmeri1 See the post from @Brownc1 linked below, you are not alone! Still working it out seeing if moving to another supplier is going to sort it out!

EE SMART HUB 2 change to third party due to upload lag - The EE Community

New TP-Link third party has lowered but not cured it fully yet! Are you wired or wireless testing with that bufferbloat run?

Re: Upload Latency

Brownc1 — Sat, 15 Nov 2025 21:20:57 GMT

My advice is leave EE whilst you still can.

From top to bottom they are beyond useless.

took the no joke 5 times to change my address properly.

Re: Upload Latency

XRaySpeX — Sat, 15 Nov 2025 22:47:06 GMT

I'm on EE Full Fibre (FTTP) & get moderate results with that:

I'm not bothered as I'm not a gamer.

You appear to be on partial Fibre (FTTC). Can't you get Full Fibre there?

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Upload Latency

JimM11 — Sun, 16 Nov 2025 09:32:22 GMT

@patrikmeri1 To conduct a true test i did 3 test's laptop wireless and AV AntiVirus On not any real diff.

PC and Laptop Ethernet connected, AV turned off on both devices, recorded and linked! My Kaspersky Plus AV will slow slightly as it is really inspects packet transfer! As links and Pictures will all appear when they get approved. Should give you all the facts figures, Whole network connected and NOTHING switched off, daughter 4k streaming wife you tubing etc

https://www.waveform.com/tools/bufferbloat?test-id=c2229b95-706a-4eef-98c8-3359b54c99e5

https://www.waveform.com/tools/bufferbloat?test-id=f96728e3-2ad1-4141-b559-43fa1e8af8d2

PC first AV off Ethernet connected.PC second AV off Ethernet connected.Laptop with AV off and Ethernet connected.

Re: Upload Latency

JimM11 — Sun, 16 Nov 2025 09:46:48 GMT

@patrikmeri1 As a final note will also add as @XRaySpeX NOT a gamer care nada about that at all! but Network is network and devices on it do matter, if you are going to game then you may have to do the extra mile, NO MATTER what that takes!

Edit: forgot to say but it should not matter connection is on Sky FF500 fibre and also Asus Routers!