topic Re: Unstable and slow home broadband in Broadband & Landline

Unstable and slow home broadband

Chrisbond01 — Sat, 15 Nov 2025 08:26:06 GMT

The past 3 days have been a struggle, trying to work at home and the supposedly “best of the best” fibre connection is as slow as dialup , when you try the speed test in the app? Lo and behold it isn’t working, quite a few generic speed tests show ridiculously low speeds, can never get through to customer service either , anyone having the same issue? I’m in Bridgend in South wales if location makes a difference

Re: Unstable and slow home broadband

Northerner — Sat, 15 Nov 2025 12:32:53 GMT

Hi @Chrisbond01

Tried restarting your router to allow it to sync up again.

Which service and router do you have.

Thanks

Re: Unstable and slow home broadband

XRaySpeX — Sat, 15 Nov 2025 13:35:30 GMT

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?