topic Re: Broadband in Broadband & Landline

Broadband

terezinhamp58 — Fri, 14 Nov 2025 12:45:31 GMT

I contracted internet service for my home, received the router, installed it, but it's not working, even though the EE website says everything is working. And the first payment has already been deducted.

Re: Broadband

JimM11 — Fri, 14 Nov 2025 12:58:04 GMT

@terezinhamp58 What is not working with it? If you do not say then no one will know, send a text HELP to 66033 and have EE check it out! Help link may also assist!

https://ee.co.uk/help/broadband/getting-started

Re: Broadband

XRaySpeX — Fri, 14 Nov 2025 13:33:43 GMT

What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?