topic Power Adapter in Broadband & Landline

Power Adapter

Angus59 — Tue, 11 Nov 2025 16:58:28 GMT

Internet suddenly stopped working and advised by technical support that it was due to a faulty power adapter and that one would be sent out. I can still connect to the internet but after 20 minutes the connection is lost and I have to switch router off and switch it on again in 5 minutes. It’s really frustrating.

I’ve just read that it could take a week until a replacement power adapter is received which is problematic.

The question that I have is whether the power adapter provided with the TV Mini Box could be used instead. Voltages, outputs are nearly identical but don’t want to risk overloading the router and breaking it.

Re: Power Adapter

XRaySpeX — Tue, 11 Nov 2025 17:12:17 GMT

I wouldn't risk i! Wait for replacement.

That behaviour is typical of the SH+'s faulty PSU along with flashing green/white light. See EE Sending out Replacement Power Supplies for its Smart Hub Plus's

Re: Power Adapter

JimM11 — Tue, 11 Nov 2025 21:24:19 GMT

@Angus59 As long as it is the same voltage which is 12vDC Centre positive and the current rating is similar, connection fits as required barrel type used is the smaller 3.5/1.35mm on the EE Smarthub+ Router then go for it!

Re: Power Adapter

Angus59 — Wed, 12 Nov 2025 22:18:56 GMT

Thanks for the advice.

The replacement power adapter arrived today (less than 24hrs) so internet up and running fine.

Must say I’m very pleased with service provided and the advice given by support.

Re: Power Adapter

Michael_D — Thu, 13 Nov 2025 08:13:06 GMT

Great news @Angus59. I'm glad to hear it has arrived quickly and you are back up and running.

Michael