45 Mbps when it should be 10× that

chrisg729 — Mon, 10 Nov 2025 22:17:05 GMT

Hello all, I don't seem to be getting the full fibre 500

Re: 45 Mbps when it should be 10× that

Ali_A — Tue, 11 Nov 2025 14:37:25 GMT

Hi @chrisg729

Please try switching your router off for 5 minutes to see if it refreshes your connection.
It's worth testing your speed while being connected through an ethernet cable from the router.

You can check your Broadband Status, and get further help and support on our Broadband Help page

Also find out more at Fix EE Broadband Connection Problems

If you're still facing an issue, I'd recommend contact the Broadband technical team to look into the slow speeds you're experiencing.

Before you do that you can text HELP to 66033.
• We’ll run tests on your connection to find out what’s going on.
• If you need an engineer, we’ll text you in 15 minutes to book a slot.
• If you don’t need an engineer, our brilliant team will call you within 30 minutes to help solve your issue.
See Contact us about Broadband page

Ali

topic Re: 45 Mbps when it should be 10× that in Broadband & Landline

45 Mbps when it should be 10× that

Re: 45 Mbps when it should be 10× that