topic Billing in Broadband & Landline

Billing

Mammabesr35 — Tue, 11 Nov 2025 13:39:58 GMT

Hi I had a message to say my bill is ready to view I am new to ee TV and broadband but when I log in to the app or my account it does not show anything about a bill or my account etc anyone know what I need to do thanks

Re: Billing

XRaySpeX — Tue, 11 Nov 2025 13:41:37 GMT

Have you linked your BB to your a/c?

Re: Billing

Mammabesr35 — Tue, 11 Nov 2025 13:44:21 GMT

What do u mean BB? Sorry Im new to this

Re: Billing

XRaySpeX — Tue, 11 Nov 2025 13:45:36 GMT

BB = Broadband.

Re: Billing

Mammabesr35 — Tue, 11 Nov 2025 13:51:21 GMT

No I don't know to. Do it

Re: Billing

XRaySpeX — Tue, 11 Nov 2025 14:00:13 GMT

In your online a/c go to Manage > Link a product > Broadband customers > Link EE Broadband > Enter your a/c no. which should start with 'GB' & Confirm.

Re: Billing

Mammabesr35 — Tue, 11 Nov 2025 14:17:21 GMT

OK I will try that thank you

Re: Billing

Leanne_T — Tue, 11 Nov 2025 16:22:35 GMT

Hi @Mammabesr35

Thanks for posting on the community 🙂

If you're unable to view the bill after following @XRaySpeX's advice, please call us and the team will be happy to help you get this set up.

Let us know how you get on.

Leanne.

Re: Billing

Mammabesr35 — Tue, 11 Nov 2025 16:39:21 GMT

I am. Unable to call atm I was looking for the online chat but u don't seem
to have it if u cud email me that would be great thanks

Re: Billing

XRaySpeX — Tue, 11 Nov 2025 16:56:02 GMT

There no Live Chat for BB.

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS or do it thro' your EE a/c.

Re: Billing

Peter_W — Tue, 11 Nov 2025 18:49:47 GMT

Hey again @Mammabesr35.

Did you try the option to link this in the Manage section of the app like @Leanne_T mentioned?

If this still hasn't worked, then you would need to get in touch with our team, and can do so from any phone on the details listed here:

Alternatively, if you visit one of our retail stores, they can help put you in contact with a member of our team too.

Peter