topic Re: No service no payment in Broadband & Landline

No service no payment

chrisg729 — Mon, 10 Nov 2025 00:24:41 GMT

Multiple engineers calling to my home multiple times to fix the fault with no resolution and I just received my full bill for a far from adequate full service. I shouldn't pay for a service that's undelivered!

Re: No service no payment

XRaySpeX — Mon, 10 Nov 2025 02:27:58 GMT

@chrisg729 : What's wrong with your service?

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: No service no payment

JimM11 — Mon, 10 Nov 2025 09:22:17 GMT

@chrisg729 As a side note, best to pay the bill and argue your case later, if it is an intermittent or fault that the Engineers have not been able to pin down yet and they will be trying to get to the bottom off it, not paying will lead to a world off hurt that you do not wish to go that way with!

Re: No service no payment

chrisg729 — Mon, 10 Nov 2025 10:15:20 GMT

Thanks Jim, I'm just concerned about being locked into a contact that hasn't worked and I have no guarantee that it will work, then have to pay to get out of the contract. I will continue to try and find a resolution

Re: No service no payment

JimM11 — Mon, 10 Nov 2025 10:35:49 GMT

@chrisg729 Got it, if you do answer the requested info from @XRaySpeX to what is going on the the Forum may be able to assist with anything that springs to mind, that is if you are aware to the fact off what is happening with your connection!

Re: No service no payment

chrisg729 — Mon, 10 Nov 2025 21:21:37 GMT

It would appear that the engineers only checked the router output and not
where the signal needed to go. I did receive a couple of network extender
plugs so it'll be interesting to see how they help the situation.

Re: No service no payment

chrisg729 — Mon, 10 Nov 2025 21:42:45 GMT

Hi hope all is well. I really thought I'd replied to you twice but I must have lost the feed. I'm with BT/EE broadband. Full fibre 500. Only getting 65 at hub and half that at computer. Got some extender plugs that I haven't tried but hopefully things might change.

Re: No service no payment

chrisg729 — Mon, 10 Nov 2025 21:51:02 GMT

Thanks Jim, frustrating after a month or so with little or no service and waiting on people coming out to help but to no avail. I'm sure it'll all come good in the end.

Re: No service no payment

chrisg729 — Mon, 10 Nov 2025 21:54:12 GMT

No solution. Hit the button while scrolling.doh!

Re: No service no payment

chrisg729 — Mon, 10 Nov 2025 21:56:48 GMT

No solution just an accidental button tap

Re: No service no payment

XRaySpeX — Mon, 10 Nov 2025 21:58:54 GMT

You should be able to correct it thro' the Options button on it, 'v' in a circle. If you can't I will.

Re: No service no payment

chrisg729 — Mon, 10 Nov 2025 22:49:21 GMT

Sorry for being a div, option button on what?

Re: No service no payment

XRaySpeX — Mon, 10 Nov 2025 23:02:29 GMT

On the post itself that you mistakenly made a Solution.