topic Re: EE broadband hub problems. Mainly green light but can get it to work briefly in Broadband & Landline

EE broadband hub problems. Mainly green light but can get it to work briefly

Solo_runner — Sat, 18 Oct 2025 18:54:11 GMT

My broadband cut out about a week ago (the dreaded green light). I tried various methods to get it to work - turning it off and on, doing a hard reset for 20 seconds, unplugging taking all the wires out and leaving for an hour. I have managed to get it to work again 3 times, but each time it has only been for 15 minutes then it goes again. I’ve read a few threads where people have are said it’s the power cable that’s faulty. I don’t think this applies in this case, if the cable were faulty why would it work for 15 minutes?

I thought it might be the openreach ONT so have turned that off and on again and managed to get it working again for 15 minutes, then it goes down again

Ive had ee bb for 6 months now and it’s been pretty good up to this point, not sure why it’s playing up now

Re: EE broadband hub problems. Mainly green light but can get it to work briefly

Matt_124 — Sat, 18 Oct 2025 19:04:47 GMT

Faults can manifest in different ways and it doesn't necessarily mean it completely stops working, sometimes it can be intermittent.

It could be worth texting HELP to 66033 to run a check on your line. This will run an automated check, but may then give you the option to schedule a callback with a Guide.

Other than that, your best bet is calling EE Customer Services.

You can find all of the details here: https://ee.co.uk/help/contact-ee/technical-support/broadband-landline

Re: EE broadband hub problems. Mainly green light but can get it to work briefly

XRaySpeX — Sat, 18 Oct 2025 20:11:39 GMT

If you've got the SH+ (you don't say), it will quite likely be a weak Power Supply. There are quite suspect anyway & EE are sending out replacements for it. It's delivering a below par power, so it works intermittently but then the router's green light shows or flickers. - See EE Sending out Replacement Power Supplies for its Smart Hub Plus's.

Re: EE broadband hub problems. Mainly green light but can get it to work briefly

Solo_runner — Sun, 09 Nov 2025 18:59:12 GMT

Update to this problem. EE did send me a new power cable and it works BUT they sent me exactly the same power cable that I had in the first place (same size, same wattage, same spec). So if the first one stopped working after 8 or so months, i don’t know how long this one will last. Thanks to whoever responded