topic Problems with adding an extender in Broadband & Landline

Problems with adding an extender

KlaudiaD — Sun, 09 Nov 2025 12:38:24 GMT

Re: Problems with adding an extender

KlaudiaD — Sun, 09 Nov 2025 12:43:29 GMT

Hi, I have a problem with adding the extender- the extender connects to the router and shows in th elist of WiFi available but when I try to connect by using the correct password, it does not work (it says it cannot connect to the wifi). What should I do, I logged in to my hub manager as admin, there are no access controls in place. I read something about MAC filtering but I cannot find it on my hub manager. What should I do?
Many thanks.

Kind regards,

Klaudia

Re: Problems with adding an extender

Rach_H — Mon, 10 Nov 2025 08:45:33 GMT

Hi @KlaudiaD,

Welcome to the Community!

I'm so sorry to hear about the trouble you're having getting this up and running.

I'd recommend giving our team a call, and they will be able to take a look into why this is happening, and help you get things up and running.

Rach

Re: Problems with adding an extender

Timbo45 — Mon, 10 Nov 2025 13:30:08 GMT

@KlaudiaD

Which password are you using?

Re: Problems with adding an extender

KlaudiaD — Mon, 10 Nov 2025 19:40:33 GMT

The router's password... (I checked, I'm entering it correctly)

Re: Problems with adding an extender

XRaySpeX — Mon, 10 Nov 2025 19:43:43 GMT

Which router's pwd? The admin pwd to get into the router itself or the router's WiFi network pwd used to connect devices to it or are you mixing these 2 pwds up?

Re: Problems with adding an extender

KlaudiaD — Mon, 10 Nov 2025 19:52:15 GMT

Ah, sorry- I'm using the router's wifi password to connect the extender to the wifi (that part doesn't work, despite extender being able to initially pair/communicate with the router). I did use the admin password to get into the router's admin page to see if there is any setting in the router blocking devices connecting to wifi ( I dont have access controls enabled and could not find MAC filtering which II read somwhere that it could be responsible)

Re: Problems with adding an extender

XRaySpeX — Mon, 10 Nov 2025 21:17:49 GMT

I didn't think any pwd was involved in connecting up an extender Don't you just pair it to to the router close by using Ethernet or WPS, wait a few mins & then move extender to where you want it whilst it maintains a solid Aqua light?

Re: Problems with adding an extender

KlaudiaD — Wed, 12 Nov 2025 20:18:04 GMT

Thank you XRaySpeX for your replies. Somehow I was able to fix the problem, not 100% sure what did it but it worked!