topic Broadband not working in Broadband & Landline

Broadband not working

Erik123456789 — Sat, 08 Nov 2025 09:38:24 GMT

EE-******** broadband why he is not working

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Broadband not working

Schockwave — Sat, 08 Nov 2025 10:08:20 GMT

Hello @Erik123456789 ,

Welcome to the community,

We would have no idea, does anyone else where you are have a problem with broadband?

It could be just you having a problem, I would suggest speaking to EE technical support, they can do a line check to see if there is and where the problem is. This is not customer service but a public forum where there is no account access, and we have no idea who you are or where you are.

Re: Broadband not working

Peter_W — Sat, 08 Nov 2025 11:55:54 GMT

Hi @Erik123456789.

Welcome to the EE Community!

I've split your post out into its own thread just so we can be sure the discussion stays on track and relevant to you.

As @Schockwave mentioned, without knowing more details on the issues you're experiencing, you're best off contacting our team so we can run some checks and investigate further.

Alternatively, we also have an automatic fault checker that will guide you through some troubleshooting steps, run a test on your line, then if needs be help you arrange an engineer appointment or call back from one of our Guides.

To give this a go, just send us a text with HELP to 66033

Re: Broadband not working

shri01 — Sat, 08 Nov 2025 17:56:15 GMT

EE Bradband is not working since afternoon

Re: Broadband not working

XRaySpeX — Sat, 08 Nov 2025 18:56:16 GMT

What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?