topic Re: No emails from ee in Broadband & Landline

No emails from ee

RSW64 — Fri, 07 Nov 2025 16:23:15 GMT

I started with EE broadband recently and upgraded with cyber security. I never recieved any email confirming either order and I cannot activate the Norton security as it states I dont have an account and need a product key. I cannot get one as all promised emails never arrive and they are not in spam or junk files. EE are impossible to contact but good at taking my money!!!

Re: No emails from ee

JimM11 — Fri, 07 Nov 2025 18:05:11 GMT

@RSW64 The contact link!

Re: No emails from ee

Christopher_G — Fri, 07 Nov 2025 18:57:10 GMT

Hi @RSW64

Welcome to the community.

If you give us a call on the contact information that @JimM11 posted, our customer support team will do their best to help you with this.

Chris