topic Re: Paying £7.99 for unknown product in Broadband & Landline

Paying £7.99 for unknown product

stevep12 — Fri, 07 Nov 2025 15:00:41 GMT

Without a doubt the worst company I have ever dealt with for complaints and mistakes , since January 2025 , I have been paying £7.99 a month on top of my broadband bill for a product I dont have , you cannot get them on email , and when I have manged to speak to someone nothing has been solved. Nothing at all. Still unresolved and money mounting up that I am owed , I have been in to an EE shop. The one in the pentagon in Chatham , useless aswell. Was actually told they couldn't help !!! Useless. Cant wait for my contract to end

Re: Paying £7.99 for unknown product

Katie_B — Wed, 08 Oct 2025 07:05:31 GMT

Good morning @stevep12.

Welcome to the community.

I'm sorry to hear you have not had your complaint resolved, this is not the experience we want our customer's to have.

I would love to see if I can help.

When you open your bill what does the £7.99 additional charge show as?

Speak soon

Katie

Re: Paying £7.99 for unknown product

stevep12 — Wed, 08 Oct 2025 07:50:44 GMT

Morning Katie. On the bill is a mini hub which I dont have. I did have one in December last year while my broadband was being set up. . I returned the mini hub as soon as not needing it anymore , i even sent the proof of posting for it. When I did eventually speak to someone on the phone they said they had removed it from my account , which possibly they did however I am still charged for it every month .

The store I went in to were extremely unhelpful and said they could do nothing about it and told me to use the website . Which quite frankly is also a waste of time .I am owed at the moment around £70 which increases every month . If you are able to help that would be amazing , as every route I have tried is like driving in to a brick wall

Regards Steve

Re: Paying £7.99 for unknown product

Katie_B — Wed, 08 Oct 2025 07:53:46 GMT

Thanks so much for confirming this information @stevep12.

When you have a moment please check your community inbox.

Speak soon,

Katie