topic Re: Unable to link legacy EE broadband in Broadband & Landline

Unable to link legacy EE broadband

Maarvvv — Fri, 07 Nov 2025 14:19:54 GMT

Hello, I am unable to link my EE broadband account. I tried going through the linking process by providing account number and mobile phone pin but it had an error linking.

I joined EE during the merger of BT so I'm not sure if it's related to that.

I remember posting on here a while ago about this issue:

https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-link-broadband/m-p/1377199#M92025

Any help would be great!

Many thanks!

Re: Unable to link legacy EE broadband

XRaySpeX — Fri, 07 Nov 2025 14:27:56 GMT

There's been no merger with BT. They are separate ISPs with their own products & services. They are both subsidiaries of the BT Group.

What is the name of the EE BB plan are you on including its speed? What letters does your BB account number start with?

Re: Unable to link legacy EE broadband

Maarvvv — Fri, 07 Nov 2025 14:32:39 GMT

Hi there,

Ah okay. I was under the impression something happened between them both a few years back. Thank you for clarifying.

I am on the Fibre 67 Essentials - Down: 66.24 - 73.6 Mbps and Upload: 16.6 - 18.4 Mbps.

Hope this helps?

Re: Unable to link legacy EE broadband

XRaySpeX — Fri, 07 Nov 2025 14:37:33 GMT

You're not on EE legacy BB but on New EE BB which was introduced about the time you joined & also when BT wanted all residential users to take their BB from EE.

Re: Unable to link legacy EE broadband

Maarvvv — Fri, 07 Nov 2025 15:49:57 GMT

Do you know why I am unable to link it to my account then? Can someone at EE forcefully link it? If so, who do I need to speak to?

Many thanks!

Re: Unable to link legacy EE broadband

XRaySpeX — Fri, 07 Nov 2025 16:55:02 GMT

What letters does your BB account number start with? Do you already have a mobile device linked to your a/c?

You would need to phone CS to sort it.

Re: Unable to link legacy EE broadband

Maarvvv — Fri, 07 Nov 2025 19:23:27 GMT

I believe I have a number linked on the account. I will phone tomorrow and try sort it. Thanks for your help 🙂

Re: Unable to link legacy EE broadband

XRaySpeX — Fri, 07 Nov 2025 20:14:45 GMT

If you are just using an all-numeric a/c no. it's not the right 1. New EE BB a/c nos. start with "GB" followed by 8 digits.