topic Re: Can't access EE broadband controls or home hub webpage in Broadband & Landline

Can't access EE broadband controls or home hub webpage

Jonjon1239 — Tue, 04 Nov 2025 19:50:45 GMT

As the title says really. Over the past couple of weeks I've been unable to edit any settings either in the 192.268... page or in the EE app for my broadband. A reset/reboot does not resolve the issue - any ideas?

We control our child's devices through the app to turn off at bedtime so not having access to it is a bit troublesome lol.

Re: Can't access EE broadband controls or home hub webpage

Alex_H — Wed, 05 Nov 2025 09:41:49 GMT

Hi @Jonjon1239,

Thanks for visiting the EE Community

If you have not already I would recommend uninstalling and re-installing the app to clear any potential issues there, as well as logging in on the app on another device if possible to confirm if it does work on another or if you have the same issue.

If its not resolved by a re-installation of the app please give our technical team a call so they can run some checks on your account to get the parental controls feature working for you.

Alex

Re: Can't access EE broadband controls or home hub webpage

JimM11 — Wed, 05 Nov 2025 10:17:32 GMT

@Jonjon1239 Just in case, 192.168.1.254 for the web manager interface to the newer EE Routers, app chocolate teapot or fireguard!

Re: Can't access EE broadband controls or home hub webpage

Jonjon1239 — Wed, 05 Nov 2025 11:57:50 GMT

Yeah that's the address I've been using, no good on a mobile device or my pc unfortunately

Re: Can't access EE broadband controls or home hub webpage

JimM11 — Wed, 05 Nov 2025 12:56:36 GMT

@Jonjon1239 You should be able to get to the web manager with the pc, try http://192.168.1.254 to your EE Smarthub+

You may get a http to https redirect as think those hubs are now getting more secured with FW updates.

The app does require to be used for all the parental controls and groups etc!

Re: Can't access EE broadband controls or home hub webpage

Jonjon1239 — Wed, 05 Nov 2025 13:26:43 GMT

It just spins until I get the below error unfortunately;

We experienced difficulty getting the data. Please reload the page.

[CHOP3-800]

Re: Can't access EE broadband controls or home hub webpage

JimM11 — Wed, 05 Nov 2025 13:43:16 GMT

@Jonjon1239 That network error was resolved 18 months ago and a FW update sorted it out, are you wireless/wired connected to the EE Router, tried another PC to it or a different browser on your PC, google or edge user/ win or mac!

App if you ever get it working think it does show what version the EE Smarthub+ is on, latest is below!

FW: r3.8.24-R-1531355-PROD-83002 and the gui is at App version 3.1.3. 10/10/2025 Now https://

Re: Can't access EE broadband controls or home hub webpage

bobpullen — Wed, 05 Nov 2025 14:32:52 GMT

@Jonjon1239 - might be worth going the nuclear option and trying a factory reset of the hub by inserting something into the reset pinhole until the status LED goes green.

Do you have any extenders, and if so, have you tried rebooting those too?

Re: Can't access EE broadband controls or home hub webpage

Jonjon1239 — Fri, 07 Nov 2025 08:07:06 GMT

I have tried both wired to my PC in Chrome and Edge, WiFi to my PC and phone and wired via power line to a laptop. Still no joy.

Re: Can't access EE broadband controls or home hub webpage

Jonjon1239 — Fri, 07 Nov 2025 08:07:43 GMT

I don't like the nuclear option but I will if I have too.

I do have three extenders which I haven't rebooted to be fair so will try that next.

Re: Can't access EE broadband controls or home hub webpage

JimM11 — Fri, 07 Nov 2025 09:30:13 GMT

@Jonjon1239 If you have tried everything as you say, then you just may have no choice left but to try the Factory Reset, the chop error went away and last time i seen it was way back Mar24 in an OOB first time connection on the setup off the EE Smarthub+ Router, once online and it FW updated then never seen it again after that point, some say when it happens, just refresh the page and it get's the data from the Router.

I would be testing it direct Ethernet connection on the Main router to a Laptop Nic port and http://192.168.1.254

Should open fairly quickly with in a few seconds depending on when the Router was last powered of and the log file is fairly clean. Never been the quickest at showing!

Re: Can't access EE broadband controls or home hub webpage

Huggons1 — Tue, 16 Dec 2025 14:54:46 GMT

Would add that I have the most success on a PC when using Firefox browser. Hop this helps