topic Compensation for 10 days of no broadband and landline in Broadband & Landline

Compensation for 10 days of no broadband and landline

Toddy7 — Tue, 04 Nov 2025 22:03:49 GMT

On 23rd October my bb ceased. Following a complaint ,I received a visit from an engineer and two new routers . This was followed by another engineer when the problem was located and the bb and landline were restored. It appears that the cable in the local relay had been deliberately cut. The only access to the relay is through one of your workman. Crass workmanship and consideration for clients .

Therefore,I think it fitting that I receive compensation for the lack of service for the period 23rd of October until 3rd November 2025.

I pay a hefty premium and expect to have better service.

Kindly, address my complaint and compensation

[Mod edit: Personal details removed. Please do not post personal details in public forums.]

Re: Compensation for 10 days of no broadband and landline

JimM11 — Tue, 04 Nov 2025 22:02:34 GMT

@Toddy7 Why did you do that and post your details on a Public Forum for everyone in the world to have the ability to see?

Re: Compensation for 10 days of no broadband and landline

XRaySpeX — Tue, 04 Nov 2025 23:38:22 GMT

It is Automatic compensation for broadband or landline issues calculated from when you reported it to EE. You should receive a msg when it is awarded & you'll get it in next bill.

We, a user discussion group, have no part in addressing & awarding it.