topic Re: EE Smart WiFi compatibility in Broadband & Landline

EE Smart WiFi compatibility

Riiisk — Tue, 04 Nov 2025 13:35:47 GMT

Afternoon All,

Having some issues setting up smart WiFi and was seeing if the SH30A router is compatible with the SW10A smart WiFi that they’ve sent.

it doesn’t connect via WPS or Ethernet but when I log into the router I can see the device is connected with the Ethernet. It doesn’t show under WiFi extender though.

Re: EE Smart WiFi compatibility

Mustrum — Tue, 04 Nov 2025 13:56:50 GMT

@Riiisk you have been sent the wrong Smart WiFi.

You are not the first, nor the first to ask. https://community.ee.co.uk/t5/Broadband-Landline/Smart-WiFi-with-Smart-Hub-Plus/td-p/1482930

Contact Customer Support for the correct device.

Re: EE Smart WiFi compatibility

Chris_B — Tue, 04 Nov 2025 13:57:26 GMT

@Riiisk The SH30A is a WiFi extender itself and is use with a smart hub plus.

Re: EE Smart WiFi compatibility

JimM11 — Tue, 04 Nov 2025 14:04:00 GMT

@Riiisk The setup links from the help etc! And the 30A/10A combo is not a fine device wise for each other! Are you using the EE app and the Web manager to look both ways at the devices!

SH30A would be the EE Smarthub+ version, so the SW20A is the smart wireless to go with it!

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi
https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi

Re: EE Smart WiFi compatibility

Mustrum — Tue, 04 Nov 2025 14:04:11 GMT

@Chris_B the clue is in the name - SH = Smart Hub, SW = Smart WiFi.

Re: EE Smart WiFi compatibility

XRaySpeX — Tue, 04 Nov 2025 14:23:38 GMT

You have got the wrong Smart WiFi extenders. The Smart WiFi (2023) (SW10A) is meant for the EE Smart Hub (2023) (SH20A).

For the Smart Hub Plus (SH30A, SH31B or SH32B), of Set up your Home Broadband EE Router, you need the Smart WiFi Plus (SW30A), of Setting up Smart WiFi.

Re: EE Smart WiFi compatibility

Riiisk — Tue, 04 Nov 2025 15:12:40 GMT

Thanks, thought as much.

This will be EEs third attempt to send the correct device after originally sending a BT WiFi disk that did t work.

both times they’ve been told the model number of the router. 😅😅

Re: EE Smart WiFi compatibility

XRaySpeX — Tue, 04 Nov 2025 15:15:02 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

Re: EE Smart WiFi compatibility

Chris_B — Tue, 04 Nov 2025 18:20:40 GMT

@Mustrum Having a moment there I think. Lol