topic Re: forced plan change in Broadband & Landline

forced plan change

ben_suddenly — Tue, 04 Nov 2025 14:41:33 GMT

ive just got my bill through and it says im being moved plans, its the first i've heard of it and my account says my plan is ceased.
should i just hope my plan switches or is this some weird error?

Re: forced plan change

XRaySpeX — Tue, 04 Nov 2025 15:27:37 GMT

What is the name of the EE BB plan are you on now including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: forced plan change

ben_suddenly — Tue, 04 Nov 2025 16:27:06 GMT

hey, i was/am on Fibre Plus without landline and a smart hub plus router

Re: forced plan change

XRaySpeX — Tue, 04 Nov 2025 16:31:19 GMT

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

Re: forced plan change

ben_suddenly — Tue, 04 Nov 2025 16:53:51 GMT

Re: forced plan change

XRaySpeX — Tue, 04 Nov 2025 17:04:59 GMT

Yes, EE are probably moving you to Full Fibre (WBC FTTP) from FTTC VDSL. It will require a new connection to your house.

Would you now post the text below that table so as to see how difficult it might be or not?

Re: forced plan change

ben_suddenly — Tue, 04 Nov 2025 17:20:30 GMT

Re: forced plan change

XRaySpeX — Tue, 04 Nov 2025 17:53:51 GMT

Good, you'll get your new fibre line from the nearly telephone pole (as you do now). There should be no difficulty.

Oh, I just noticed it says "ONT exists with active service". That should mean you have a full fibre box on an inside wall with active Full Fibre. But EE Fibre Plus is not Full Fibre.

Re: forced plan change

Matt_124 — Tue, 04 Nov 2025 17:57:06 GMT

EE Fibre Plus also wouldn't provide an EE Smart Hub Plus as claimed in the post, it's a Legacy EE package.

Re: forced plan change

ben_suddenly — Tue, 04 Nov 2025 18:13:23 GMT

So my plan will swap automatically? its strange because ive not seen anything off them about this until this bill came through

Re: forced plan change

XRaySpeX — Tue, 04 Nov 2025 19:02:28 GMT

I've no idea what EE have in mind. You'll have to ask them. I'm just deducing what it is likely to be from the availability of types of BB at your place. Once Full Fibre is in place there EE stops selling FTTC & is likely to want to move FTTC users to Full Fibre over time.

Re: forced plan change

Michael_D — Thu, 06 Nov 2025 09:17:49 GMT

Hi @ben_suddenly

I'd recommend giving our customer service guides a call, and they can bring up your account and see exactly what is changing and to what, and how it will impact you.

Michael