topic Re: My company website appears blocked on EE broadband in Broadband & Landline

My company website appears blocked on EE broadband

nickonionring — Mon, 03 Nov 2025 19:54:09 GMT

Hi,

We had some reports of luminate.live not loading. We've narrowed it down and it seems to just be the EE broadband users.

Could you remove the block? Its causing confusion for our customers.

Many thanks

Re: My company website appears blocked on EE broadband

JimM11 — Mon, 03 Nov 2025 20:22:52 GMT

@nickonionring Nothing is going to happen on the back of a Forum post, you are going to have to call EE on that one!

Re: My company website appears blocked on EE broadband

Chris_B — Mon, 03 Nov 2025 20:55:08 GMT

@nickonionring Works for me

EE don’t choose who it works or not works for, It either works or doesn’t for everyone,

Re: My company website appears blocked on EE broadband

XRaySpeX — Mon, 03 Nov 2025 21:40:49 GMT

Re: My company website appears blocked on EE broadband

Ali_A — Tue, 04 Nov 2025 12:06:28 GMT

Hi @nickonionring

Is it all EE Home Broadband users that have been unable to access the luminate.live domain, or only some of them?

Do you know if any of those users who are unable to access have "Parental Control" switched on in their settings?

Ali

Re: My company website appears blocked on EE broadband

XRaySpeX — Tue, 04 Nov 2025 14:40:30 GMT

You'd need to be an EE user to call EE to enquire about or report this. So 1 of your EE user would need to call.