topic Re: How do I test a website to see why it's being blocked by EE advanced security? in Broadband & Landline

How do I test a website to see why it's being blocked by EE advanced security?

richardfs — Mon, 03 Nov 2025 10:48:13 GMT

Hi Our business websites are being blocked to users who are coming through EE home broadband. Any suggestions for how I identify the issues please. The websites can be accessed when the advanced security is turned off. I've checked virustotal and no issues are showing.

Re: How do I test a website to see why it's being blocked by EE advanced security?

XRaySpeX — Mon, 03 Nov 2025 11:52:59 GMT

@richardfs : What are there websites? URLs please?

Re: How do I test a website to see why it's being blocked by EE advanced security?

richardfs — Mon, 03 Nov 2025 12:01:51 GMT

Hi Thank you for your reply. The websites are www.amlcc.com and www.1.amlcc.com. 1.amlccc.com sent an invalid response is what is being displayed. Thank you.

Re: How do I test a website to see why it's being blocked by EE advanced security?

XRaySpeX — Mon, 03 Nov 2025 12:06:04 GMT

1.amlccc.com doesn't exist.

Re: How do I test a website to see why it's being blocked by EE advanced security?

richardfs — Mon, 03 Nov 2025 12:09:35 GMT

Hi My apologies for the typo, should have been 1.amlcc.com!

Re: How do I test a website to see why it's being blocked by EE advanced security?

JimM11 — Mon, 03 Nov 2025 14:25:27 GMT

@richardfs You got the link right but it still is not a site!

Re: How do I test a website to see why it's being blocked by EE advanced security?

richardfs — Mon, 03 Nov 2025 14:28:23 GMT

Hi Jim Apologies for any misunderstanding and thank you for getting in touch on this query.

https://1.amlcc.com/uk/en

Re: How do I test a website to see why it's being blocked by EE advanced security?

richardfs — Mon, 03 Nov 2025 14:34:40 GMT

Hi I hope that this will help but I'm told that it would be possible to see that reason why the site is blocked by EE in the home broadband app. I'm not sure if anyone can reason the reason provided in the app please?

Re: How do I test a website to see why it's being blocked by EE advanced security?

JimM11 — Mon, 03 Nov 2025 14:55:42 GMT

@richardfs Your link above worked fine, go to it as a portal for a username / password input. Once cleared you will see it!

14:54 pm 3/11/2025

Re: How do I test a website to see why it's being blocked by EE advanced security?

richardfs — Mon, 03 Nov 2025 15:11:57 GMT

Hi Jim, Excellent thanks for checking this. Can I check whether you've accessed through a home broadband or a business account please? Kind regards, Richard

Re: How do I test a website to see why it's being blocked by EE advanced security?

tnj — Mon, 03 Nov 2025 15:53:39 GMT

I can access your site through EE Mobile and other mobiles but cannot access it through my EE broadband. My advanced security is blocking the website as "It might be a host for malicious activity, like viruses or making phishing attempts. We blocked it just to be safe".

Re: How do I test a website to see why it's being blocked by EE advanced security?

XRaySpeX — Mon, 03 Nov 2025 16:07:58 GMT

I can easily reach https://1.amlcc.com/ over EE Home BB. Previously you had 'www.' after the 'https://.' That's why it didn't work!

Re: How do I test a website to see why it's being blocked by EE advanced security?

JimM11 — Mon, 03 Nov 2025 16:13:15 GMT

@richardfs Home broadband on sky as the ISP, FF500 feed! Goggle as my DNS on an Asus Router!

Re: How do I test a website to see why it's being blocked by EE advanced security?

richardfs — Mon, 03 Nov 2025 16:20:13 GMT

Thank you, very helpful.

Re: How do I test a website to see why it's being blocked by EE advanced security?

richardfs — Mon, 03 Nov 2025 16:20:35 GMT

Thank you Jim, very helpful.

Re: How do I test a website to see why it's being blocked by EE advanced security?

richardfs — Mon, 03 Nov 2025 16:25:23 GMT

Hi tnj, Thank you for looking at this, it looks like you've found the problem that our users have been coming across.

My challenge now is how to get this fixed.

When I've spoken to EE home broadband tech they've said that they can't help without a specific EE account number and incidence. Though we're with EE for mobiles, we're with BT business for broadband.

Any suggestions for how I can reach the right people at EE home broadband would be amazing please?

Kind regards,

Richard

Re: How do I test a website to see why it's being blocked by EE advanced security?

JimM11 — Mon, 03 Nov 2025 16:47:37 GMT

@richardfs What Kaspersky thinks about it!

Kaspersky see's nothing un towards in the link!

Re: How do I test a website to see why it's being blocked by EE advanced security?

richardfs — Mon, 03 Nov 2025 17:15:45 GMT

Hi Jim, Thank you checking that. I've tried Norton and McAfee already but no problems have shown up. I've now tried the public facing Kapersky site but it's not showing an alert. Which Kapersky product are you using please, then I can subscribe and replicate the issue then raise a ticket with Kapersky. Thanks again.

Re: How do I test a website to see why it's being blocked by EE advanced security?

richardfs — Mon, 03 Nov 2025 17:21:40 GMT

Hi Jim, My apologies, still getting used to this forum. Your original message showed a yellow triangle that I read as warning from Kapersky. Now your screenshot has displayed, I am correct in reading this Kapersky is not raising a concern about the site? Kind regards, Richard

Re: How do I test a website to see why it's being blocked by EE advanced security?

XRaySpeX — Mon, 03 Nov 2025 18:04:46 GMT

The yellow warning triangle is while the Community sees fit to approve the image. So you mustn't take it as any concerns about the contents of the image itself. That image is what it says it is.