topic Re: Power adapter delivery time in Broadband & Landline

Power adapter delivery time

Magirod — Fri, 31 Oct 2025 15:45:23 GMT

Anybody know how long it takes for a new power adapter to arrive? We have had no broadband since Sunday and the helpline said it was a power adapter problem and that a new one would be posted when I finally got through on Sunday - still not arrived!!!! All good and well giving unlimited data on the mobile phone but this is not a great service!!!

Re: Power adapter delivery time

Debbie_G — Fri, 31 Oct 2025 17:53:09 GMT

Hi @Magirod.

Welcome to the community.

I'm sorry to hear you haven't received your cable yet, I would have expected it to have arrived by now.

Please reach out to our team directly so they can check the status of your replacement and make sure it's on its way to you.

Debbie