topic Re: Smart Hub Pro OpenWrt in Broadband & Landline

Smart Hub Pro OpenWrt

tnj — Sat, 04 Oct 2025 07:04:18 GMT

Since the recent firmware update r3.8.24-R-1531355-PROD-1 Windows in now seeing my Smart Hub Pro as an OpenWrt router and Norton is suggesting I turn on my VPN due to security risks of the OpenWrt router. Is this anything to be concerned about?

Re: Smart Hub Pro OpenWrt

bobpullen — Sat, 04 Oct 2025 10:20:18 GMT

I'd be very surprised if it is. My money would be on something to do with UPnP, which now appears to be working on the Pro following this latest update.

I have fairly jaded opinions when it comes to security software like Norton, and rarely put a lot of faith in what it's telling people.

Do you have any screenshots? Is there anything that expands/provides more detail on what it's actually grumbling about?

The BT/EE firmware is built on OpenWrt so that aspect isn't too concerning.

Re: Smart Hub Pro OpenWrt

mikefairgrieve — Sat, 04 Oct 2025 11:49:11 GMT

Mines is the same

Re: Smart Hub Pro OpenWrt

teegee51 — Wed, 29 Oct 2025 09:52:35 GMT

I have spent three weeks trying to deal with 3 issues:
1. The Secure Https message on the web interface page
2. Recent firmware update r3.8.24-R-1531355-PROD-1 Windows in now seeing my Smart Hub Pro as an OpenWrt router
3. Norton suggesting I turn on my VPN due to security risks as my network is compromised.

Contacting EE was ineffective as no guide appeared to know of any of these issues.
Any technical advice on how to alleviate all three of these issues offered solutions that did not work.

Seems I am not alone which in a strange way is reassuring but leaves me none the wiser.
Would be nice if the technical end would acknowledge these issues and post that they are aware of them and looking to resolve it.

Re: Smart Hub Pro OpenWrt

XRaySpeX — Wed, 29 Oct 2025 11:10:57 GMT

@teegee51 : "Technical end" doesn't post here. This is a user discussion forum.

I would've thought @bobpullen 's reply would've addressed most of your concerns.

Re: Smart Hub Pro OpenWrt

bobpullen — Wed, 29 Oct 2025 13:25:24 GMT

@teegee51 wrote:
I have spent three weeks trying to deal with 3 issues:
1. The Secure Https message on the web interface page
2. Recent firmware update r3.8.24-R-1531355-PROD-1 Windows in now seeing my Smart Hub Pro as an OpenWrt router
3. Norton suggesting I turn on my VPN due to security risks as my network is compromised.

In what regard do you consider this an 'issue'? It was intentionally introduced in a recent firmware update and detailed here.
I suggested why this might have only just started happening in my last reply to this thread. Whatever the reason for it only just cropping up, it should be of little concern. OpenWRT is the open source software that the EE router firmware is seemingly built on. What problem is it causing you?
Does anybody have any screenshots of what Norton is is saying/doing? Difficult to comment on this one without knowing why Norton thinks the network is compromised. I'm pretty certain it won't be and it's likely Norton playing silly b*ggers; fairly easy to find other evidence of the behaviour out on the Internet e.g. here.

Re: Smart Hub Pro OpenWrt

teegee51 — Wed, 29 Oct 2025 13:05:52 GMT

Did not adequately express myself there.

I know techend do not post here. I meant to say it would be good if EE messaged/informed customers that these issues had been recognized and were being acted up on .

@bobpullen did ease my paranoia.

Re: Smart Hub Pro OpenWrt

teegee51 — Wed, 29 Oct 2025 15:42:46 GMT

Although relatively tech savvy I do not tend to tinker with things until they appear to me as a problem or issue.
All 3 of the things seem to have appeared (for me) in a relatively short space of time (one after the other) and I do not always know where to find the solution/answer - so I look for one.

I found a whole raft of things but today your response has been the only one that definitively reassured me that though annoying, the 3 issues are occurring for others and not the result of actions taken by myself.
I should refer to this community more often and I thank you for your response.

Re: Smart Hub Pro OpenWrt

bobpullen — Wed, 29 Oct 2025 16:40:43 GMT

@teegee51 - can definitely see why it might have raised an eyebrow when you put it that way. I think you can rest easy though 🙂