topic Re: Billed twice within a few days in Broadband & Landline

Billed twice within a few days

Rodoherty — Tue, 28 Oct 2025 13:53:44 GMT

Hi. Can someone from EE contact me directly about this theough text or email as I do not have time to waste waiting on hold. The problem is that I was a BT broadband customer who switched over to EE. My last direct debit was taken out of my account yesterday but I've been informed that EE are now going to bill me again in a few days on Nov 4th. I don't understand how this works or why I am being billed twice for the same service. Thanks

Re: Billed twice within a few days

Chris_B — Tue, 28 Oct 2025 13:57:12 GMT

@Rodoherty this is a public forum not customer support no one here knows who you are let alone have any way to contact you other than by the means of this forum, there is no account access from here and if you need to speak with customer support, you need to call them.

Re: Billed twice within a few days

Schockwave — Tue, 28 Oct 2025 14:02:10 GMT

Hello @Rodoherty ,

Welcome to the community,

EE will not contact you, as there is no way of doing so from this public forum, we also have no idea who you are, there is no email and you will have to speak to EE about this. It looks like you received your final bill from BT and your new bill from EE, as you have to pay for the month ahead. You can check your own bill by downloading and checking the breakdown of it.

If you ring customer service, just put it on loudspeaker and whilst doing other things, you will hear when someone is ready to speak to you.

Re: Billed twice within a few days

bristolian — Tue, 28 Oct 2025 15:01:48 GMT

I don't have detailed knowledge of the BT billing system, but one distinct possibility is your billing dates.

EE will usually set your billing cycle "upto 10-14 days" after you first connect, thus your first months bill will have pro-rata charges for a part-month in addition to the standard monthly cycle. Equally your last BT bill will likely have credits for service paid for but unused.

Re: Billed twice within a few days

Christopher_G — Tue, 28 Oct 2025 17:42:44 GMT

Hi @Rodoherty

Welcome to the community.

I understand you're reluctant to call, but it is the best way to find out what is happening. Our guides will have access to both accounts and will be able to explain what is happening. If there has been a mistake, they'll make sure to get it resolved. You can find our contact information here.

Keep us updated with what happens please.

Chris