https://community.ee.co.uk/t5/Broadband-Landline/Compensation-due-for-delayed-broadband-installation/m-p/1578453#M129239 <P>Hi,</P><P>I'm currently in dispute with EE regarding compensation due for delayed broadband installation. Long story but was told that I as I had cancelled the order the account was then closed and I was no longer eligible for compensation. (Cancelled the order as early termination fee from current provider was extremely high).</P><P>At no point was I told that by doing this I would then be ineligible for compensation. I've escalated this and raised a complaint and now waiting on their response.</P><P>Today I have received a text and email from BT regarding a credit to my next bill. The total stated is exactly the amount that would be due (£6.24 x amount of days of delay). Obviously I'm not a BT customer and do not have an account with them. I'm assuming that this is the compensation that should be paid automatically.</P><P>Has anyone ever experienced something similar and are you able to advise on how it was resolved? I've carried out some research with the ombudsman and it appears that a closed account should not affect compensation eligibility so I'm a bit of a loss here.</P><P>Thanks in advance,</P><P>Grant&nbsp;</P> Tue, 28 Oct 2025 17:40:50 GMT GBG2009 2025-10-28T17:40:50Z https://community.ee.co.uk/t5/Broadband-Landline/Compensation-due-for-delayed-broadband-installation/m-p/1578453#M129239 <P>Hi,</P><P>I'm currently in dispute with EE regarding compensation due for delayed broadband installation. Long story but was told that I as I had cancelled the order the account was then closed and I was no longer eligible for compensation. (Cancelled the order as early termination fee from current provider was extremely high).</P><P>At no point was I told that by doing this I would then be ineligible for compensation. I've escalated this and raised a complaint and now waiting on their response.</P><P>Today I have received a text and email from BT regarding a credit to my next bill. The total stated is exactly the amount that would be due (£6.24 x amount of days of delay). Obviously I'm not a BT customer and do not have an account with them. I'm assuming that this is the compensation that should be paid automatically.</P><P>Has anyone ever experienced something similar and are you able to advise on how it was resolved? I've carried out some research with the ombudsman and it appears that a closed account should not affect compensation eligibility so I'm a bit of a loss here.</P><P>Thanks in advance,</P><P>Grant&nbsp;</P> Tue, 28 Oct 2025 17:40:50 GMT https://community.ee.co.uk/t5/Broadband-Landline/Compensation-due-for-delayed-broadband-installation/m-p/1578453#M129239 GBG2009 2025-10-28T17:40:50Z https://community.ee.co.uk/t5/Broadband-Landline/Compensation-due-for-delayed-broadband-installation/m-p/1578484#M129244 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2488512">@GBG2009</a>&nbsp;EE Help linked.</P><P><A href="https://ee.co.uk/help/broadband/fix-problem/automatic-compensation" target="_blank">Automatic compensation for broadband or landline issues | Broadband Help | EE</A></P> Tue, 28 Oct 2025 20:27:20 GMT https://community.ee.co.uk/t5/Broadband-Landline/Compensation-due-for-delayed-broadband-installation/m-p/1578484#M129244 JimM11 2025-10-28T20:27:20Z