topic Down in Broadband & Landline

Down

Lau861 — Mon, 27 Oct 2025 22:40:16 GMT

What is going on with the broadband I’m a new customer and never had any issues with other providers this has to be the worst company for broadband why is nothing working connection is rubbish and you expect me to pay my bill if I’m having these problems

Re: Down

XRaySpeX — Mon, 27 Oct 2025 22:47:38 GMT

What lights showing on router?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Down

JimM11 — Tue, 28 Oct 2025 20:43:58 GMT

@Lau861 You are expected to pay the FULL bill at all times, no matter what is going on with your connection!