topic Re: EE SMART HUB 2 change to third party due to upload lag in Broadband & Landline

EE SMART HUB 2 change to third party due to upload lag

Brownc1 — Fri, 24 Oct 2025 21:21:54 GMT

Can someone to the love of god help me?

I have been moved from bt to ee and the upload lag ping for gaming is like 3k jitter.

i am wanting to try fix this by getting new third party hub but unsurprisingly ee hub isn’t great to do this and will get double Nat?
Can anyone help

Re: EE SMART HUB 2 change to third party due to upload lag

XRaySpeX — Fri, 24 Oct 2025 21:24:41 GMT

@Brownc1 : What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? EE doesn't have a SH2.

Re: EE SMART HUB 2 change to third party due to upload lag

Brownc1 — Fri, 24 Oct 2025 21:30:12 GMT

I have no wifi extenders.

i live in a 1 bed apartment and only have 4 devices connected.
I cannot play ps5 because my gaming feels very delayed. However on start up where games show ping the ping is always 10ms which is good.

but look at the images ive attached. Clearly shows major issue. I’ve had open reach out and said they cant see issue.

my hub smart hub sh20a

Re: EE SMART HUB 2 change to third party due to upload lag

XRaySpeX — Fri, 24 Oct 2025 21:40:34 GMT

Doesn't answer What is the name of the EE BB plan are you on including its speed?

Re: EE SMART HUB 2 change to third party due to upload lag

JimM11 — Fri, 24 Oct 2025 21:40:56 GMT

@Brownc1 You have what is known as the EE Smarthub (2023) the Equivalent to the BT Smarthub2 with all the good bits stripped out operational wise. While your pictures are getting cleared for viewing, is the PS5 connected by Ethernet cable to the back off the EE Router or are you doing this all as a wireless wi-fi connection?

Re: EE SMART HUB 2 change to third party due to upload lag

Brownc1 — Fri, 24 Oct 2025 21:41:45 GMT

So even on Ethernet cable it makes no difference

Re: EE SMART HUB 2 change to third party due to upload lag

Brownc1 — Fri, 24 Oct 2025 21:43:34 GMT

Essentials fibre 67. Can’t get full fibre in my area if not I would’ve got it

Re: EE SMART HUB 2 change to third party due to upload lag

JimM11 — Fri, 24 Oct 2025 21:45:39 GMT

@Brownc1 Have you factory reset the EE Smarthub (2023) yet?

Re: EE SMART HUB 2 change to third party due to upload lag

Brownc1 — Fri, 24 Oct 2025 21:48:59 GMT

I’ve had the hub replaced. Trust me I’ve done all the at home trouble shooting advices by ee. I’ve had this issue for months. I’ve been told I can leave for free. However I just want to have normal working WiFi.
is there a third party hub I can connect? That will not cause Nat 3 on ps5?

Like I say Ethernet cable does not improve the lag and delayed input.

Re: EE SMART HUB 2 change to third party due to upload lag

JimM11 — Fri, 24 Oct 2025 21:55:12 GMT

@Brownc1 Since you have so little devices connected, would 1. only have the PS5 Ethernet connected and all others off. then you can run tour test again. 2. same results then do a factory reset on your EE Router, run the test and see what it returns?

Looks like you may be on a fttc copper connection running into a OR Master Phone socket. Run the speed test below, think you are going to see packet loss and also very poor upload control on the line! Test is very detailed....

https://speed.cloudflare.com/

Re: EE SMART HUB 2 change to third party due to upload lag

Brownc1 — Fri, 24 Oct 2025 21:59:19 GMT

I can’t do that test on my ps5?

however I can turn off all devices apart from my ps5?

my socket is master socket 5c?

Re: EE SMART HUB 2 change to third party due to upload lag

XRaySpeX — Fri, 24 Oct 2025 22:03:18 GMT

Unless you have DV you can use any DSL modem router instead of the SH (2023) w/out causing a double NAT..

Re: EE SMART HUB 2 change to third party due to upload lag

Brownc1 — Fri, 24 Oct 2025 22:04:28 GMT

What’s a dv?

Thing is I don’t know how to set up

Re: EE SMART HUB 2 change to third party due to upload lag

XRaySpeX — Fri, 24 Oct 2025 22:05:16 GMT

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Only if you have an active landline, try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket using a DSL dangly micro-filter. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

Re: EE SMART HUB 2 change to third party due to upload lag

XRaySpeX — Fri, 24 Oct 2025 22:06:51 GMT

DV = Digital Voice, the EE replacement for traditional landlines.

Re: EE SMART HUB 2 change to third party due to upload lag

Brownc1 — Fri, 24 Oct 2025 22:09:18 GMT

Re: EE SMART HUB 2 change to third party due to upload lag

Brownc1 — Fri, 24 Oct 2025 22:12:31 GMT

Chat gpt has said you’re wrong.

Since you have EE FTTP with a Master Socket 5c, a DSL modem router won’t work. FTTP uses fiber, not DSL, so you need either:

EE Smart Hub for FTTP (with XR1000 behind it)
A PPPoE-capable router connected to the EE Smart Hub in DMZ/IP Passthrough

In short: DSL modem routers are for copper/fiber-to-DSL setups, not full fiber.

Re: EE SMART HUB 2 change to third party due to upload lag

JimM11 — Fri, 24 Oct 2025 22:20:42 GMT

@Brownc1 Would need to go back find but i know a OP used this and got connected with no problems, will take a look latter and link the post when i find it!

Archer VX1800v | AX1800 Dual-Band Wi-Fi 6 VDSL/ADSL Modem Router | TP-Link United Kingdom

was away back 18 months ago but this is the linked post below!

Solved: Wifi Hub disconnecting every 10 minutes - The EE Community

Re: EE SMART HUB 2 change to third party due to upload lag

Brownc1 — Fri, 24 Oct 2025 22:19:19 GMT

Given that you said you have FTTP (Master Socket 5c) with EE, here are the compatibility issues:

The Archer VX1800v’s primary interface is DSL (RJ-11) for VDSL/ADSL. Its “WAN via Ethernet” ability is mentioned, but the main design is as a DSL-modem-router. For an FTTP connection with EE, you typically don’t have a DSL line – you have fibre to the home with an ONT (optical network terminal) and then an Ethernet WAN to the router.While the Archer lets you use its Gigabit LAN/WAN port to connect via Ethernet (so in theory you could use it as a router only), using it to replace the EE Smart Hub completely may still run into issues: double NAT, FTTP authentication, or EE’s proprietary features (VoIP, TV, etc).Because EE’s Smart Hub for FTTP doesn’t support full bridge mode (as you mentioned earlier), connecting a third-party router still typically means you’ll end up behind the EE hub’s NAT unless you use tricks like DMZ/passthrough.

Is this true mate? Really not a tech guy and don’t want to waste my time getting my hopes up

Re: EE SMART HUB 2 change to third party due to upload lag

XRaySpeX — Fri, 24 Oct 2025 22:30:41 GMT

Master phone sockets 5C cannot deliver FTTP. They deliver FTTC which is DSL partial fibre / copper. FTTP needs an ONT not a phone socket.

If you had Full Fibre (FTTP) your EE BB plan would be called "Essentials Full Fibre 67" not "Essentials Fibre 67".

Look at the LH wall of the below image (my set up):

You have the nearer box, probably flatter, a Master Socket 5C, which is only for FTTC.

The further box, an ONT, is only for FTTP (Full Fibre).