topic Re: Has anyone managed to get the Early termination refund ? in Broadband & Landline

Has anyone managed to get the Early termination refund ?

Alma56 — Sat, 10 May 2025 07:23:14 GMT

Re: Has anyone managed to get the Early termination refund ?

Chris_B — Sat, 10 May 2025 07:40:11 GMT

@Alma56 for what ?

Re: Has anyone managed to get the Early termination refund ?

Alma56 — Sat, 10 May 2025 19:30:46 GMT

Don't bother ee make it impossible to claim

Re: Has anyone managed to get the Early termination refund ?

Linzi_H — Sun, 11 May 2025 07:48:22 GMT

Hi @Alma56

Can you give us a little more detail surrounding what's been happening?

Is it the Home Broadband Switching Credit information you're looking for?

Speak soon,
Linzi

Re: Has anyone managed to get the Early termination refund ?

Alma56 — Sun, 11 May 2025 08:44:33 GMT

Hi Linzi , I have sent numerous emails containing the relevant information,all have been ignored,not even an automated response of receipt,I have visited the EE shop in my local town twice and they verified that I am doing everything correctly ,they even advised me to get a paper bill from my previous provider and send photos of that . Still nothing .To be fair the shop staff were great.To be honest I have given up and just written the money off ,it's not a great amount but EE are still advertising this on TV and it's not good for my blood pressure .Any advice would be appreciated Thanks

Re: Has anyone managed to get the Early termination refund ?

Linzi_H — Sun, 11 May 2025 09:12:51 GMT

I understand how frustrating this all must be @Alma56, and I know you'll be eager to get this resolved.
If our store has checked that you are following all the correct steps, and the email is going to switch-team@ee.co.uk, I'm honestly not too sure why you'd not be getting a response, as you should get a reply letting you know if this was successful.

I think the best thing to do at this stage would be to Fill out our complaints form, and the team will aim to get back to you within 7 days.

Please would you try this and let us know how you get on?

Linzi

Re: Has anyone managed to get the Early termination refund ?

Alma56 — Sun, 11 May 2025 09:52:11 GMT

Thanks Linzi

Re: Has anyone managed to get the Early termination refund ?

zulu17 — Sun, 11 May 2025 10:53:52 GMT

As an aside the EE switching credit page you refer to has some conflicting information for timescales , specifically these statements

You must email your bill to switch-team@ee.co.uk within a period of 4 months of your EE broadband being activated to be eligible to receive your account credit.

Customers who cancel their EE Broadband within 14 days of their service starting, or who do not provide their final bill within two months of their service being activated, will not be eligible for this offer.

Re: Has anyone managed to get the Early termination refund ?

Chris_B — Sun, 11 May 2025 12:08:42 GMT

@zulu17 I know that’s been pointed out before.

Re: Has anyone managed to get the Early termination refund ?

Linzi_H — Tue, 13 May 2025 08:24:16 GMT

Thanks @zulu17 and @Chris_B

I have flagged this with the relevant team to be looked at.

Linzi 😊

Re: Has anyone managed to get the Early termination refund ?

Lou_ver — Sat, 07 Jun 2025 13:43:02 GMT

Hello,

Did you get your money back in the end? I am chasing mine and it’s becoming painful.

Many thanks

louise

Re: Has anyone managed to get the Early termination refund ?

Alma56 — Sat, 07 Jun 2025 18:23:14 GMT

No, despite my best efforts not even an automated response to my emails from EE,it was not a large amount but still , every time I see them advertising this 😤

Re: Has anyone managed to get the Early termination refund ?

Alma56 — Sat, 07 Jun 2025 18:25:04 GMT

No they bloody won't

Re: Has anyone managed to get the Early termination refund ?

Christopher_G — Sun, 08 Jun 2025 08:09:16 GMT

Hi @Alma56

Did you fill in the complaints form that @Linzi_H posted? If you do that, our complaints team will be able to check to make sure the correct processes were followed and contact you directly to discuss it.

@Lou_ver - If you've been following the process with the switch team, and haven't been able to get sorted, I recommend following the same advice.

Hope you get sorted.

Chris

Re: Has anyone managed to get the Early termination refund ?

mrp859163 — Mon, 08 Sep 2025 18:50:40 GMT

Hi All

i have switched to ee fiber broadband as the salesman at my door said i can get more speed and at less cost than virginmedia. i have passed on the final bill to 22 and even received a reply proving I was successful in my application and would be getting £300 back. I have contacted customer support via live chat who said this will show on my next bill.

just received my latest bill and no mention of any refund,,

so far it has cost me £476.30 to leave virginmedia so I'm not saving anything.

and my broadband went down for a week due to an area outage fault and received no compensation and i had to buy a 4g router to get my cctv cameras back online, costing me even more money plus date costs. This was reported on the day or day after but was told engineers are in the area and to allow 24 to 48 hours before rebooting my modem to get back online so i believe it was not logged,

if i stuck to virginmedia i would of been hundreds of pounds better off and not having to keep contacting ee for updates,

at the moment I'm not saving at all I'm further in debt than before i switched.

all i am after is the £300 back as promised I don't mind paying the £176.30 knowing eventually i will start saving money on my broadband.

Re: Has anyone managed to get the Early termination refund ?

JimM11 — Mon, 08 Sep 2025 19:25:31 GMT

@mrp859163 Does take time to filter through and get applied to your bill, so you may not see it until the next billing cycle, but for sure if nothing is taken out on your DD for payment then you will know, and the -£300 is applied and X amount off months will be Free until the credit reaches zero!

Re: Has anyone managed to get the Early termination refund ?

Matt1757 — Mon, 08 Sep 2025 20:15:52 GMT

I’ve had the same problem not getting my money back when I switched 2 years ago I have sent a number of different versions of my final bill as each one wasn’t good enough. Still no £300 it’s just a big con

Re: Has anyone managed to get the Early termination refund ?

JimM11 — Mon, 08 Sep 2025 20:22:20 GMT

@Matt1757 After two years there is no hope, well outside the time period!

Re: Has anyone managed to get the Early termination refund ?

Leanne_T — Tue, 09 Sep 2025 07:18:29 GMT

Morning @Matt1757

Thanks for coming here.

If you've been in contact with the switch team and been sending different versions of the final bill, I would suggest getting in touch with our mobile guides to get the switching credit looked into. Or you can open a complaint using the Make a Complaint page and one of our executive guides will get in touch.

Full information and what is covered can be found in the Switching Credit page.

Leanne.

Re: Has anyone managed to get the Early termination refund ?

Bone2008 — Sat, 25 Oct 2025 12:41:30 GMT

No chance I’ve given up