topic Re: Regular rebooting BT Smart Hub 2 router in Broadband & Landline

Regular rebooting BT Smart Hub 2 router

Repper — Thu, 23 Oct 2025 12:19:01 GMT

When I was moved from BT to EE I kept the BT Smart Hub 2 that I was originally provided with two or three years previously. When it works it works fine, but three or four times a week Wifi connections to the router are lost. I reboot the router and its fine again for a short time. I have also used factory reset to see if that helps, but lost connections keep happening and rebooting is still necessary.

Any ideas?

Regards

Nigel

Re: Regular rebooting BT Smart Hub 2 router

JimM11 — Thu, 23 Oct 2025 12:56:30 GMT

@Repper Are you just loosing the wireless wi-fi connection, you are now the second person reporting such an issue in the last couple weeks with the BT Smarthub2 Router!

Re: Regular rebooting BT Smart Hub 2 router

Repper — Thu, 23 Oct 2025 15:00:44 GMT

Yes. Just wireless connections. Anything wired in to the router is okay

Re: Regular rebooting BT Smart Hub 2 router

edbostan — Thu, 23 Oct 2025 16:54:52 GMT

Are you Full Fibre? I have the Smart 2 Hub and when my connection was copper to the pole I had the hub dropping connection between combi boiler and wifi thermostat. Since going Full Fibre it has given a more stable connection.

Re: Regular rebooting BT Smart Hub 2 router

JimM11 — Thu, 23 Oct 2025 17:04:22 GMT

@Repper When you did the factory reset, did you for sure hold the reset button in for a long enough period while watching the front light change to indicate that is was done and ready to reset, if not the hub will just go into a reboot mode and NOT actually reset itself! Think the period of hold is at least 20 seconds on the button!

Re: Regular rebooting BT Smart Hub 2 router

Repper — Thu, 23 Oct 2025 18:45:55 GMT

I am on full fibre

Re: Regular rebooting BT Smart Hub 2 router

Repper — Thu, 23 Oct 2025 18:46:55 GMT

No I did not hold the reset button in for that long.Will try that this evening and see what happens over next few daysThanks

Re: Regular rebooting BT Smart Hub 2 router

JimM11 — Thu, 23 Oct 2025 18:49:31 GMT

@Repper As before hold the button and watch the front off the hub, once the light changes count 5 more release and let the hub reset and return to operation!