topic Re: How can i get a QR code to return equipment ? in Broadband & Landline

How can i get a QR code to return equipment ?

PeteH8 — Mon, 22 Sep 2025 11:26:29 GMT

No matter which way I try to contact EE, everything is automated and none of the options allow me to ask for a QR code to return requested equipment. Checked texts and emails and I have the requests to return a wifi disc, but no QR code has been sent.

Are there still any humans working for EE that can help ?

Re: How can i get a QR code to return equipment ?

Northerner — Mon, 22 Sep 2025 11:47:30 GMT

Hi @PeteH8

Have you checked your junk/spam email.

https://ee.co.uk/help/orders/return-and-recycle-ee-product

Thanks

Re: How can i get a QR code to return equipment ?

PeteH8 — Mon, 22 Sep 2025 12:04:37 GMT

Thank you, I have and nothing there, plus the chasing emails are coming through fine. Ive tried the link you gave, but nothing directs you to get a QR code or a human connection.

Thx for trying though.

Re: How can i get a QR code to return equipment ?

Ali_A — Mon, 22 Sep 2025 15:30:59 GMT

Hi @PeteH8

If all your haven't yet received your QR code, just give us a ring on the number found on the Return and recycle your EE Broadband or EE TV products page provided by @Northerner and we'll sort it. Press option 2 as the first option, followed by option 2 for Broadband queries.

Ali

Re: How can i get a QR code to return equipment ?

PeteH8 — Mon, 06 Oct 2025 12:31:25 GMT

Please could you let me know which option gets me a QR code, or send me the QR code to return the equipment requested.

[mod edit for tone]

Re: How can i get a QR code to return equipment ?

XRaySpeX — Mon, 06 Oct 2025 12:04:03 GMT

Try getting a return bag instead by calling 0330 123 1105 for 1.

Re: How can i get a QR code to return equipment ?

fran53_65 — Thu, 23 Oct 2025 13:33:13 GMT

Hi im waiting on a QR code to send back equipment??

Re: How can i get a QR code to return equipment ?

bobpullen — Thu, 23 Oct 2025 13:54:34 GMT

@fran53_65 - have you tried calling the number as suggested earlier in the thread?

Re: How can i get a QR code to return equipment ?

fran53_65 — Thu, 23 Oct 2025 14:25:55 GMT

As I'm at work I can't really make a call, I don't suppose you know how
long after you have had new equipment installed they send you the returns
email with this QR code?

Re: How can i get a QR code to return equipment ?

Leanne_T — Fri, 24 Oct 2025 12:50:33 GMT

Hi @fran53_65

Thanks for coming back to the community.

If you've been advised to return the equipment and you've not had an email with the QR code, you would need to give us a call when you get the chance and the team can check this for you 🙂

Full contact details and open times can be found on the Contact Us page.

Leanne.

Re: How can i get a QR code to return equipment ?

puneetcheema — Fri, 08 May 2026 16:35:19 GMT

I just want to return my brodband and tv box because i no need that's why help me man bills coming from last month i want to cancel my brodband and tv service.

Re: How can i get a QR code to return equipment ?

XRaySpeX — Fri, 08 May 2026 16:39:31 GMT

@puneetcheema : To cancel your EE BB & Home Phone either:

If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 1) in my sig. and give 30 days notice OR
If you want to migrate your BB to another ISP you apply to them directly & they'll take care of everything bar your final EE bill, using the One Touch Switch (OTS) process. This will auto cancel your contract with EE.