topic Re: internet not working in Broadband & Landline

internet not working

tcharlton96 — Wed, 22 Oct 2025 23:34:51 GMT

Can someone tell me why my I have no Internet considering my bill IS NOT DUE TILL THE 26TH !!! I am not happy in the slightest

Re: internet not working

Natashalamb11 — Wed, 22 Oct 2025 23:37:33 GMT

My internet is down too **bleep** ee I was mid game!!

Re: internet not working

XRaySpeX — Thu, 23 Oct 2025 01:55:52 GMT

@tcharlton96 , @Natashalamb11 : How long this been happening?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: internet not working

Schockwave — Thu, 23 Oct 2025 14:09:46 GMT

Just to add, have you tried rebooting your router to see if it comes back on? That would be the first thing I would look at, as routers can lose the internet and just need rebooting.