https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Issues-and-Unable-to-check-status-on-App-or-get-any/m-p/1576804#M128876 <P>Our BT-EE broadband has been constantly cutting out over the past couple of months. Everytime I go on the app to check connection it is not available. And there is no option to speak to a dedicated avisor.&nbsp;</P> Wed, 22 Oct 2025 11:28:27 GMT SteT88 2025-10-22T11:28:27Z https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Issues-and-Unable-to-check-status-on-App-or-get-any/m-p/1576804#M128876 <P>Our BT-EE broadband has been constantly cutting out over the past couple of months. Everytime I go on the app to check connection it is not available. And there is no option to speak to a dedicated avisor.&nbsp;</P> Wed, 22 Oct 2025 11:28:27 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Issues-and-Unable-to-check-status-on-App-or-get-any/m-p/1576804#M128876 SteT88 2025-10-22T11:28:27Z https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Issues-and-Unable-to-check-status-on-App-or-get-any/m-p/1576817#M128878 <P>Are you able to log in to your router and see the log files?, that would tell you times, dates as well as possible reason for connection loss.</P><P>It may just be noise on the line in which case they would need to do a line test and escalate to open reach to resolve the issue.</P> Wed, 22 Oct 2025 11:44:48 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Issues-and-Unable-to-check-status-on-App-or-get-any/m-p/1576817#M128878 S4mt3ch 2025-10-22T11:44:48Z https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Issues-and-Unable-to-check-status-on-App-or-get-any/m-p/1576840#M128883 <P>What is the name of the EE BB plan are you on including its speed? Which EE router &amp; WiFi extenders, if any, do you have (read label or post a pix)?</P> Wed, 22 Oct 2025 12:35:36 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Issues-and-Unable-to-check-status-on-App-or-get-any/m-p/1576840#M128883 XRaySpeX 2025-10-22T12:35:36Z