topic EE WiFi is the worst in Broadband & Landline

EE WiFi is the worst

FaranAhmad — Tue, 21 Oct 2025 22:54:37 GMT

As I said, EE WiFi is the worst internet connection I’ve ever experienced. Was with BT for 2 years and it worked flawlessly, never had a problem with it, then came the EE-BT merger. About a month or two ago my contract ended and I switched to EE with the same package, the speed is fine but the router never works, everything buffers

EVERYTHING

this especially **bleep**es me off as I game, and never experienced this with BT but here I can’t even watch an Instagram reel without it buffering ever 2 seconds for atleast 10-15 seconds after which my phone disconnects to the wifi saying WiFi isn’t connected to the internet, then it comes back up for another 2 seconds.

I’ve tried every troubleshooting step I could, nothing fixes it

the distance from the router is NOT a factor neither is anything else I can think of as its the same connection, same location, same devices, just a different router (Smart Hub +).

called EE support, said to “restart”

safe to say I will NOT be recommending anyone close to me to switch to EE, if not recommending against it

I hope there was a way to back out of the contract…

Re: EE WiFi is the worst

JimM11 — Wed, 22 Oct 2025 08:26:03 GMT

@FaranAhmad Just put you BT Smarthub2 back on the connection if that is what you had with BT before the swap over, that hub works the same on the connection!

Re: EE WiFi is the worst

FaranAhmad — Wed, 22 Oct 2025 08:35:55 GMT

They’ve asked to send it back and I did, I don’t have it anymore

+

I shouldn’t have to go out and buy another router, it shouldn’t be in my
inconvenience

I paid for a good internet connection, that is what I should be getting
Especially if it’s Fibre-to-the-home.

Re: EE WiFi is the worst

JimM11 — Wed, 22 Oct 2025 09:23:25 GMT

@FaranAhmad You need to take it up with EE CS, the EE Smarthub+ is just not the same as a BT Smarthub2, operation is different!

Re: EE WiFi is the worst

FaranAhmad — Wed, 22 Oct 2025 09:26:57 GMT

Thanks Jim, talked to EE

its now esclated.

Re: EE WiFi is the worst

JimM11 — Wed, 22 Oct 2025 09:32:26 GMT

@FaranAhmad That is the way to do it, in the meantime you want to take a look at the compatible wi-fi network feature on your newly supplied EE Smarthub+ Router!

Set up and use Compatible WiFi | Broadband Help | EE